Description

Your role and responsibilities

Technical Support Professional, IBM Corporation, Armonk, NY and various unanticipated client sites throughout the US (Up to 100% telecommuting permitted):

• Responsible for addressing advanced complex hardware setup and software installation issues.
• Advanced troubleshooting for incidents escalated from lower tiers (Tier 1, 2, 3) to ensure optimal system performance and minimal downtime.
• Act as an administrator implementing IT security policies and processes using tools such as Tenable and Security Center.
• Monitor and route system tickets via ServiceNow, manage tasks using Jira, generate operational reports, and coordinate system patching.
• Process DQL and SQL queries for accurate reporting and analysis.
• Serve in an administrator role, reviewing and updating Enterprise Content Management Solution (ECMS) training guides and user manuals; GSA objectives; and mentor/train new users in domain knowledge and best practices for large/complex issues.
• Develop and maintain the integrity of service desk software, and support disaster recovery exercises.
• They ensure smooth coordination, monitoring, logging, tracking, and resolution of all service desk support phases.
• They also provide client demonstrations upon request and support the GSA's missions, organizational objectives, and lines of authority.
• Utilize: Red Hat Enterprise Linux (RHEL) Linux and Windows OS, MS SQL Server (MSSQL), Apache Tomcat, Open Text Documentum, ServiceNow, Jboss, HP Quality Center, Java, PL/SQL, Python.

Required: Bachelor's degree or equivalent in Computer Science, Engineering or related and two (2) years of experience as a Customer Technical Support Specialist or related. Two (2) years of experience must include utilizing Red Hat Enterprise Linux (RHEL) Linux and Windows OS, MS SQL Server (MSSQL), Apache Tomcat, Open Text Documentum, ServiceNow, Jboss, HP Quality Center, Java, PL/SQL, Python. $90000 to $126000 per year. Full time. SN131.

Required education

Bachelor's Degree

Required technical and professional expertise

Bachelor's degree or equivalent in Computer Science, Engineering or related and two (2) years of experience as a Customer Technical Support Specialist or related. Two (2) years of experience must include utilizing Red Hat Enterprise Linux (RHEL) Linux and Windows OS, MS SQL Server (MSSQL), Apache Tomcat, Open Text Documentum, ServiceNow, Jboss, HP Quality Center, Java, PL/SQL, Python.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
• Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Job Title

Technical Support Professional

Date posted

21-May-2026

Job ID

116542

City / Township / Village

Armonk

State / Province

New York

Country

United States

Work arrangement

Hybrid

Employment type

Regular

Contract type

Regular

Projected Minimum Salary per year

90,000.00

Projected Maximum Salary per year

126,000.00

Position type

Professional

Shift

General (daytime)



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