Job Type
Full-Time
Job Function
Event Management / Hospitality
Description
Esplanade by the Islands is excited to announce the exceptional career opportunity of Spa Manager. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.General Purpose:
Having and maintaining a working knowledge of a spa and maintaining a high standard of professionalism along with customer service.
Essential Duties:
- Flexible hours to include AM, PM and weekends.
- Maintain personal integrity, client confidentiality and professional standards for best practice.
- Informs Department Manager of all required spa supplies for inventory purposes.
- Tracking of retail and back bar product line and supplies.
- Incorporates safe work practices in job performance.
- Attends staff meetings.
- Answers incoming calls, schedules appointments, relays cancellations to staff & clients.
- Proper documentation of all incidents.
- Ensures the staff is fully knowledgeable on the use and benefits of services, products and activities.
- Monitors guest feedback and follows up on requests and comments.
- Operates computer accurately and properly books all appointments when scheduled.
- Maintains flexibility to take on new and different tasks as directed by the Department Manager.
- Leads by example to create memorable moments by personalizing the client experience and actively promoting a fun and social atmosphere.
- Assist with annual budget, revenue goals and expenses for the related amenities in spa & fitness department.
- Assist in providing social media and website content to Membership Director to promote activities and the social environment of the Club and its amenities.
- Implements policies and procedures for the related amenities including compliance of all company standards relating to quality of products and services.
- Responsible for ensuring overall cleanliness of all areas. (i.e., spa, fitness pool & tack room)
- Manages point of sale system, on-line reservation system and other technology to effectively market and communicate to the membership.
- Regular and reliable attendance.
- Assist with interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems
Education/Experience:
- Certificate from college, or accredited facility; and 3 plus years related to management in spa environment.
Certificates/Licenses:
- Current State Massage or Aesthetician license and other certificates, CPR/AED.
Job ID: 83240938
Troon
Hospitality / Tourism
Troon® started as one facility in 1990 and has since grown to become the world’s largest golf and golf-related hospitality management company. In addition to providing services to private, daily fee, resort, and municipal golf locations, Troon specializes in racquet sports, food & beverage, lodging, community associations, sports events, and more. We have grown our company by listening to and understanding the specific opportunities and challenges of our clients, then customizing our approach to achieve success together. Thi...
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