Description

Sterne Acura is looking for a driven and customer-focused Service Manager to lead and grow our service department. This is an excellent opportunity for a results-oriented leader who is passionate about delivering exceptional customer experiences while driving business performance. Acura/Honda experience is required. 

What You’ll Do:

• Lead daily operations of the service department to ensure efficiency, productivity, and profitability
• Drive new business through proactive outreach, marketing initiatives, and customer retention strategies
• Maintain and grow existing customer relationships with a focus on long-term loyalty
• Deliver an outstanding customer experience and consistently achieve high CSI scores
• Coach, mentor, and develop service advisors and technicians to reach their full potential
• Monitor KPIs, identify opportunities, and implement strategies to improve performance
• Ensure effective scheduling, workflow management, and timely vehicle delivery
• Collaborate with sales and parts departments to maximize overall dealership performance
• Handle escalated customer concerns professionally and effectively

If you’re a motivated leader ready to take a service department to the next level, we want to hear from you.

Compensation: Base Salary with Commission and Bonus structure: On Target Earning range from $90,000 - $130,000 per year.

Sterne Acura is a family-owned and operated dealership that has proudly served our community for nearly 40 years. We’ve built our reputation on trust, integrity, and delivering an exceptional customer experience. Our team is committed to creating a welcoming, professional environment for both customers and employees. We take pride in our knowledgeable staff and our dedication to doing business the right way. At Sterne Acura, we believe strong relationships and community focus are the foundation of our continued success.

Requirements

What We’re Looking For:

• Proven experience in an automotive service leadership role
• Strong business acumen with a focus on growth and profitability
• Exceptional communication and customer service skills
• Ability to lead, motivate, and hold a team accountable
• Organized, process-driven, and results-oriented mindset
• Experience with dealership systems and KPI tracking

What We Offer:

• Competitive compensation
• Performance-based incentives
• Competitive employee benefits package
• Boot allowance after 6 months
• Supportive team environment
• Opportunities for growth and development