Position Title - Regional Business Manager

Job Summary:

The Regional Business Manager is responsible for managing field service personnel; who perform routine on-site services for Pharma Logistics customers.

Job Duties and Responsibilities:

• Driving the field service schedule and maintaining high standard for On-Time Delivery of services.

• Drives performance to achieve expectations of regional OKR's.

• Leading and directing the work of service representatives in their assigned territories.

• Developing and mentoring field service personnel through one to one meetings, evaluations, and performance plans.

• Traveling to customer locations to work with direct reports.

• Maintaining and developing customer relationships by meeting with decision makers and other influencers.

• Performing business reviews with priority customers, providing client support services and managing client issue escalations.

• Direct support services based on customer contract expectations.

• Responsible for Customer Satisfaction.

• Training new Field Service Representatives and managing turnover, including personal involvement with account coverage as needed.

• Daily maintenance of CRM Software.

• Overseeing the region's expense-to-revenue ratio to meet established benchmarks

• Maintaining timely communication with direct reports and upper management.

• Other ad hoc projects & reports.

Supervisory / Management Responsibilities:

• Managing 7-15 field service personnel

Travel Requirements:

• Up to 60%

Beneficial Education, Skills, and Experience:

• Ability to present to all levels of management, including executive-level decision makers

• Ability to meet client needs through high level of travel

• Ability to work remotely and in a self-motivating capacity

Required Education, Skills, and Experience:

• Must have a minimum of three (3) years' experience managing a remote workforce in a quick-paced and demanding environment.

• Prior experience managing client relationships is required.

• Must have a proven record of increasing employee efficiency.

• Must be able to lift up to 50 lbs.

• Attention to detail and accuracy is required to be successful.

• Must be willing to travel a minimum of 60%, overnights included.

• Prior experience with CRM software, including metric tracking is preferred.

• Relies on extensive experience and judgment to plan and accomplish goals