Description

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your role and responsibilities

The Organizational Change Management (OCM) Lead is responsible for driving successful adoption of large-scale business, process, and technology transformations. This role designs and executes the change strategy, ensuring stakeholders are informed, engaged, trained, and prepared to embrace change.
The OCM Lead partners closely with executive sponsors, program leadership, HR, Communications, and business teams to minimize resistance, accelerate user adoption, and maximize business value from transformation initiatives.
Key Responsibilities
Change Strategy & Planning
• Develop and execute a comprehensive OCM strategy aligned with program goals and timelines
• Define change impacts across people, processes, roles, and technology
• Create and maintain integrated change management plans, including communications, training, readiness, and stakeholder engagement
• Align change activities with overall program governance and milestones
Stakeholder Management & Engagement
• Identify and assess stakeholders; develop targeted engagement plans
• Partner with executive sponsors and business leaders to drive visible, active sponsorship
• Lead change champion and super-user networks
• Proactively identify resistance and implement mitigation strategies
Communications
• Develop and deliver clear, timely, and role-based communications
• Craft messaging that articulates the "why," "what," and "how" of change
• Coordinate with corporate communications and leadership teams
• Ensure consistent messaging across all channels
Training & Readiness
• Oversee training strategy and delivery approach
• Partner with functional and training teams to ensure effective learning materials
• Define role-based training paths and adoption metrics
• Conduct change readiness assessments and adjust plans accordingly
Adoption & Sustainability
• Track and report on adoption, engagement, and readiness metrics
• Support business leaders during go-live and hypercare periods
• Reinforce sustainment strategies post implementation
• Capture lessons learned and continuous improvement opportunities
Leadership & Delivery
• Lead and mentor OCM practitioners and project resources
• Coordinate with program managers, functional leads, and system integrators
• Provide regular executive updates on change risks, progress, and outcomes
Required Qualifications
Experience
• 7+ years of Organizational Change Management experience
• 3+ years in a Lead or Manager-level OCM role
• Experience supporting large-scale transformation programs (ERP, digital, business transformation)
• Full lifecycle change experience (from strategy through post go-live adoption)
Change Management Expertise
• Hands-on experience with recognized change methodologies (e.g., Prosci ADKAR, Kotter, Lewin)
• Strong understanding of change impact analysis, stakeholder management, and resistance mitigation
• Experience designing communications and training strategies
Business & Professional Skills
• Excellent communication, facilitation, and storytelling skills
• Ability to influence senior leaders without direct authority
• Strong organizational and problem-solving capabilities
• Comfortable operating in ambiguous, fast-paced environments
Preferred Qualifications
• Prosci Certification or equivalent change management certification
• Experience with SAP, Workday, Oracle, or large enterprise platforms
• Consulting or system integrator experience
• Experience working in manufacturing, healthcare, finance, or regulated industries
Soft Skills
• Empathetic, collaborative, and people-focused leadership style
• Strategic thinker with strong execution capability
• High emotional intelligence and stakeholder awareness
• Results-oriented with strong attention to detail

Required education

Bachelor's Degree

Required technical and professional expertise

7+ years of Organizational Change Management experience and
3+ years in a Lead or Manager-level OCM role

Preferred technical and professional experience

• Business Process Optimization: Experience with analyzing business processes to identify areas for improvement, developing solutions to address business challenges, and enhancing business performance. • Transformation Strategy Development: Experience in developing strategies to drive transformation and change, working closely with clients to understand their business needs and develop tailored solutions. • Change Management Expertise: Experience in leading and delivering business transformation and change management initiatives, developing solutions to increase efficiency, reduce costs, and enhance business performance.

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs

- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law

- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals

- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Job Title

OCM Lead

Date posted

01-May-2026

Job ID

112760

City / Township / Village

PARAMUS

State / Province

New Jersey

Country

United States

Work arrangement

Hybrid

Area of work

Consulting

Employment type

Regular

Contract type

Regular

Projected Minimum Salary per year

119,500.00

Projected Maximum Salary per year

278,900.00

Position type

Professional

Travel required

Up to 40% or 2 days a week (home on weekends- based on project requirements)

Company

(0147) International Business Machines Corporation

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?

No



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