Description

Introduction

Are you who we are looking for? Technical Support is an always-changing and exciting industry with room to exercise your creative muscles in a way that directly benefits IBM clients all over the world. You will be working with a team of well known experts in the mainframe industry with many patents and publications to show for it to solve complex and technical defect related problems.
DFSMS Support is not your typical tech support. Engineers on the DFSMS Support teams are responsible for not only reading and debugging source code, as well as understanding how the products function, but also being able to articulate complex concepts to clients who have varying levels of experience with the product set.

Your role and responsibilities

This role will require in-depth knowledge and understanding of both the z/OS mainframe operating system, as well as the data management layer of the system, known as DFSMS (Data Facility Storage Management Subsystem). The candidate is not generally expected to have this knowledge upon job entry, but will be expected to be very willing and motivated to learn this technology as the entry point of the position. We have a strong education program to assist with this learning.
Regarding the day-to-day of the position, debuggers, creative problem solvers and solution finders wanted. DFSMS Technical Support is looking for individuals who enjoy scavenger hunts, puzzles, alternative numbering systems, and complex programming analysis.

- Collaborate with global teams and interface directly with clients to drive issues to resolution.

- Participate in off-shift and weekend duty rotations as needed to support clients operating in global time zones and to ensure timely resolution of high-impact issues.

- Contribute to product improvement by identifying design deficiencies, reporting product defects, and recommending enhancements that improve reliability and serviceability.

- Continuously develop technical expertise in your assigned specific area of the z/OS system, staying current with new product releases, tools, and procedures to support evolving client needs.

This role will require in-depth knowledge and understanding of both the z/OS mainframe operating system, as well as the data management layer of the system, known as DFSMS (Data Facility Storage Management Subsystem). The candidate is not generally expected to have this knowledge upon job entry, but will be expected to be very willing and motivated to learn this technology as the entry point of the position. We have a strong education program to assist with this learning.
Regarding the day-to-day of the position, debuggers, creative problem solvers and solution finders wanted. DFSMS Technical Support is looking for individuals who enjoy scavenger hunts, puzzles, alternative numbering systems, and complex programming analysis.

Required education

Bachelor's Degree

Required technical and professional expertise

• Bachelor's degree (or equivalent experience) in Computer Science, Engineering,Mathematics, or a related field.
  
• Strong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software work at a low level.
  
• Experience with at least one programming language (e.g., C, C++, Python, or Java).
  
• Excellent English communication skills (written and verbal).
  
• Ability to work independently and collaboratively in high-pressure situations.
  
• Willingness to work across time zones and participate in global team collaboration
  

Exposure to IBM Z Operating System: Familiarity with the IBM Z OS and its interaction with other IBM hardware and software solutions is essential for this role.

Understanding of Technical Issue Resolution: Experience working with technical issue resolution processes, including identifying root causes and assessing available options, is necessary for success in this position.

Familiarity with Cognitive Support Platforms: Exposure to cognitive support platforms and their application in resolving technical issues is required for effective collaboration with clients and internal teams.

Experience with Technical Support Delivery: Experience delivering technical support to multiple customers or providing dedicated support to a smaller number of clients is necessary for this role.

Knowledge Sharing and Collaboration: Exposure to collaborative environments, including working with Support, Complaint Management, and Development teams, is essential for facilitating expedient issue resolution.

Preferred technical and professional experience

• Experience with z/OS or other mainframe environments.
  
• Familiarity with operating system concepts (e.g., memory management, file systems, CPUarchitecture).
  
• Exposure to dump analysis, SVC debugging, or low-level system troubleshooting.
  
• Background in tutoring, teaching assistant roles, or mentoring.
  
• Degree or strong interest in mathematics, logic, or scientific reasoning.
  
• Demonstrated service mindset and ability to explain complex issues clearly
  

IBM HW & SW Solutions: Exposure to IBM hardware and software solutions and their interaction with IBM Z OS is beneficial for this role.

Multiple Customer Support: Experience supporting multiple customers and adapting to diverse technical environments is advantageous.

Complaint Management: Familiarity with complaint management processes and collaboration with Complaint Management teams can facilitate effective issue resolution.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs

- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law

- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals

- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Job Title

IBM Z Software Technical Support Engineer

Date posted

16-Jun-2026

Job ID

120246

City / Township / Village

TUCSON

State / Province

Arizona

Country

United States

Work arrangement

Hybrid

Area of work

Infrastructure & Technology

Employment type

Regular

Contract type

Regular

Projected Minimum Salary per year

88,000.00

Projected Maximum Salary per year

100,000.00

Position type

Professional

Travel required

No Travel

Company

(0147) International Business Machines Corporation

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?

No



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