Description

Overview

Oversees and maintains all facets of the golf operation. Provides professional support, direction, management, training and leadership to golf staff associates. Promotes and nurtures customer relations and enhance the quality of the golf experience. Responsible for the day-to-day golf operations.

Experience Required

• Bachelor's degree (BA) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
• Class A member of PGA/LPGA.
• Ability to read and speak English is required.
• Knowledge of Microsoft Office applications.
• Experience with computerized POS and tee time system.
• Club fittings.
• Speaks Korean is preferred.

Essential Responsibilities

• Oversees golf operations including tournaments, rules, tee sheet activity, merchandise inventory, range operations, player service operations, cart fleet, and may assist with supervising Food and Beverage operations.
• Assists in the development and day-to-day tracking of the budget and business plan and helps control expenses in relation to revenues.
• Creates a customer service-oriented atmosphere that promotes the game of golf and meets the needs of members and ensures associates provide a high level of customer service.
• Works closely with the Superintendent and the Food and Beverage Manager to ensure timely communication and establish a good working relationship.
• Prepares work schedules and assigns associates areas of responsibility.
• Performs payroll tasks, makes adjustments prior to submitting to payroll, and monitors hours to maximize productivity and minimize overtime.
• Provides leadership and vision to golf staff, building people, and preparing them for career advancement.
• Provides golf instruction through lessons and clinics to members and guests.
• Responsible for interviewing, hiring, training, planning, assigning, directing work, evaluating performance, rewarding, disciplining associates, addressing complaints, and resolving problems.
• Manages department members including Assistant and Associate Golf Professionals, Teaching Professionals, Tournament Coordinator, and Guest Services Attendants.
• Assures effective orientation and training are given to each new associate and develops ongoing training programs.
• Monitors business volume forecast and plans accordingly in areas of manpower, productivity, costs, and other expenses.
• Responsible for implementing and maintaining excellent service to achieve guest satisfaction.
• Incorporates safe work practices in job performance.
• Maintains regular and reliable attendance.
• Performs other duties as required.