Description

Overview

Guest Service Attendants are the front line of customer service, greeting guests on arrival and assisting them to their labeled golf cars. The position focuses on golf car cleanliness and preventative maintenance, as well as retrieval, cleaning, and replenishment of practice facility balls. This role is primarily outdoors and requires the ability to work in varying elements.

Experience Required

• Applicants must be able to work weekdays, weekends, and holidays.
• Must be able to close as late as 8:00pm-8:30pm and open as early as 5:30am-6:00am.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and speak English may be required to perform the duties of the job.
• Must be able to work outdoors and handle the elements.
• Frequently stands and walks; uses hands; talks or hears.
• Regularly reaches with hands and arms.
• Occasionally may sit, climb or balance, stoop, kneel, crawl or crouch.
• Frequently lifts up to 25 pounds and occasionally lifts up to 50 pounds.

Essential Responsibilities

• Participates in maintaining the cleanliness of the facility.
• Assists customers with questions and concerns and in locating items.
• Assists with the overall upkeep of the clubhouse, cart storage area, and parking lot.
• Assists in the setup and execution of golf tournaments and outings.
• Provides sincere and courteous service to all guests with items such as bag handling and club cleaning.
• Maintains the cart staging area in a neat and orderly fashion, including the podium and bag drop area.
• Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition.
• Prepares golf carts for play following the standards of Troon Golf.
• Assists in educating players regarding course policy, current cart policy, speed of play and so forth.
• Performs range maintenance such as presenting practice facility with practice balls, bag stands, den caddies and/or ball pyramids, and maintains ball inventory over the course of the day.
• May direct start of play.
• Maintains accurate records of golfers renting clubs.
• Services customers renting golf clubs and cleans rental clubs upon return.
• Assists with food and beverage activities.
• Cleans golfers' clubs upon completion of play.
• Incorporates safe work practices in job performance.
• Maintains regular and reliable attendance.
• Performs other duties as required.