Job Type
Full-Time
Job Function
Food And Beverage
Description
The Front of House Manager at Webbs Reserve is responsible for the execution of all catering events and member-facing events, while providing day-to-day leadership for Front-of-House (FOH) service operations. This role is a hands-on operational leader focused on execution, staffing, service standards, and consistency across events and daily bar operations.This position includes sales, pricing, and contract negotiation responsibilities.
Essential Duties & Responsibilities
Catering & Event Execution
- Execute all contracted catering events to completion
- Serve as the primary operational point of contact for booked events post-contract
- Ensure event timelines, staffing plans, and service standards are met
- Coordinate with culinary, bar, golf, and facilities teams for seamless execution
- Oversee event-day setup, service flow, and breakdown
Member Event Leadership
- Plan and execute member-facing events, including:
- Golf tournaments
- Social programming
- Member-targeted activations and Club events
- Collaborate with Club leadership to ensure events align with:
- Club culture and brand
- Budget parameters
- Operational capacity
- Lead on-site execution and post-event follow-up
Front-of-House Operations
- Create and manage the FOH bar and event service schedule
- Ensure appropriate staffing levels based on volume and service standards
- Lead FOH associates during events and peak service periods
- Reinforce professionalism, hospitality standards, and accountability
Inventory & Cost Awareness
- Manage FOH beverage and service inventory
- Monitor usage, waste, and ordering cadence
- Support cost control efforts through organization and discipline
Team Leadership & Training
- Provide daily leadership to FOH service staff
- Train, coach, and reinforce service expectations
- Communicate performance feedback and staffing needs to management
Qualifications & Experience
- Event execution and FOH leadership experience in hospitality, club, or resort environments
- Strong organizational, scheduling, and communication skills
- Proven ability to lead from the floor and manage multiple priorities
- Service-oriented mindset with cost awareness
- Comfortable working nights, weekends, and event-driven schedules
Key Success Indicators
- Events executed cleanly, on time, and within scope
- Consistent FOH scheduling and service standards
- Positive member and guest feedback
- Clear ownership and accountability across events and bar operations
- Reduced operational friction between departments
Job ID: 83233773
Troon
Hospitality / Tourism
Troon® started as one facility in 1990 and has since grown to become the world’s largest golf and golf-related hospitality management company. In addition to providing services to private, daily fee, resort, and municipal golf locations, Troon specializes in racquet sports, food & beverage, lodging, community associations, sports events, and more. We have grown our company by listening to and understanding the specific opportunities and challenges of our clients, then customizing our approach to achieve success together. Thi...
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