Description

Introduction

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact. Success in Global Sales is built on curiosity, empathy, and collaboration. You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that's passionate about driving innovation and making a difference.

Your role and responsibilities

As a Customer Success Engineering professional in Automation Platform - Asset Lifecycle Management, you will drive operational and financial value through asset lifecycle solutions. This role involves supporting asset lifecycle solutions, which may encompass collaboration and solution delivery to achieve desired outcomes.

Your primary responsibilities will include:

Asset Lifecycle Support: Supporting asset lifecycle solutions to drive operational and financial value, with a focus on delivering solutions that meet client needs.

Solution Delivery: Leading the delivery of asset lifecycle management solutions, ensuring they meet the required standards and drive value for clients.
Operational Value: Driving operational value through the implementation of asset lifecycle management solutions, focusing on efficiency and effectiveness.

The IBM Automation Asset Lifecycle Management (ALM) Customer Success Engineer (CSE) role is a technical, pre-sales, client-facing role supporting customers in the US Industry Market

The CSE provides prospects, customers, IBM business partners and IBM's sales team with in-depth domain, product, solutions and/or technical product expertise covering the IBM Automation ALM pillar.

This pillar includes solutions such as Maximo Application Suite, Envizi and TRIRIGA. You apply your business insights, build and maintain client relationships, incorporate hardware, software and services into client-valued solutions and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients.

The CSE engages in pre/post sales activity of the sales cycle including sales/business discussions, solution discovery, solution and business assessments, solution demonstrations, pilots and Proof of Concepts. They understand the client's business requirements, technical requirements and competitive landscape as it pertains to the IBM Automation ALM pillar.

This role requires a consultative, solutions-focused approach that requires in-depth needs analysis (discovery), art of the possible demonstrations, customized presentations and demonstrations, and delivery of written documentation and other material to support the sales team and sales opportunities. When engaged for a specific opportunity or project, the CSE role is responsible for the technical accuracy of the proposed solution.

As this solution pillar is large and comprised of many different individual solution components, when applicable, the CSE will also pull in other resources such as solution focused SMEs, Partners, etc. to help drive a successful technical solution review with our clients.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Minimum of 3 years of experience working with IBM Automation ALM solutions or comparable technologies.

• Demonstrated ability to understand client challenges and develop effective strategies that support client success.

• Strong customer‑facing skills with excellent verbal and written communication abilities.

• Experience collaborating with sales teams, subject‑matter experts, and business partners to support deal closures.

• Proven ability to manage multiple accounts and related opportunities at the same time.

• Skilled in evaluating and resolving both business and technical issues.

• Experience prioritizing tasks and negotiating project requirements effectively.

Preferred technical and professional experience

• Strong expertise in Maximo Visual Inspection, Scheduler, Manage, Monitor, Mobile, Health, and Renewables.

• Working knowledge of IBM Envizi and/or TRIRIGA.

• Basic experience with Sterling OMS.

• Hands‑on deployment experience is a strong differentiator.

• Background in ALM within the retail industry is highly desirable.

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs

- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law

- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals

- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

US Citizenship Required.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

This position is eligible for participation in an IBM Sales Incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change. The compensation range listed for this position is the IBM Reference Salary that is used when you are not actively participating in a sales plan. Your actual base pay plus incentive opportunity will be determined by the Incentive Plan assigned to you.

Job Title

Customer Success Engineer - Automation - ALM

Date posted

19-May-2026

Job ID

115875

City / Township / Village

Raleigh, Atlanta, Columbus, Dallas, Austin, WASHINGTON, Herndon, Chicago, New York

State / Province

Georgia, Illinois, Ohio, Texas, New York, North Carolina, Virginia, District of Columbia

Country

United States

Work arrangement

Hybrid

Area of work

Sales

Employment type

Regular

Contract type

Regular

Projected Minimum Salary per year

137,000.00

Projected Maximum Salary per year

237,000.00

Position type

Professional

Travel required

Up to 60% or 3 days a week (home on weekends - based on project requirements)

Company

(0147) International Business Machines Corporation

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?

Yes



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