Description

Strengthen Wholesale Lending Services' risk framework by driving disciplined governance, monitoring program metrics, and end-to-end control excellence across regulatory programs.

As a Control Manager within the Wholesale Lending Services Controls Governance team, you partner with Firmwide Program teams to assess program requirements and operational adherence, and guide business stakeholders to ensure a robust control framework that mitigates risk across all sub-lines of business. You help maintain a sustainable, disciplined end-to-end control environment by identifying and escalating issues with urgency and facilitating timely remediation with the Business. You contribute to top-down assessments and serve as the single point of contact with business partners related to regulatory and policy/standards applicability, while engaging stakeholders at all levels with strong organization, attention to detail, and clear communication.

Job Responsibilities

• Drive continuous improvement initiatives and assess changes across policies, standards, and processes to surface and communicate potential gaps or enhancements.
• Assist in the development and management of governance deliverables to support Wholesale Lending Services.
• Conduct metrics monitoring, collaborating with global and local stakeholders on metrics requiring escalation or resolution.
• Act as a key point of contact to foster collaboration between stakeholders and functional groups globally.
• Lead change management with respect to Firmwide and CIB program requirements and influence stakeholders.
• Support the development and implementation of reference materials and communications, and facilitate stakeholder meetings, including preparation of materials and takeaways.
• Present governance program updates to senior stakeholders with clear, concise status and risk narratives.

Required Qualifications, Capabilities, and Skills

• Bachelor's degree and at least three years of Banking and Financial Services experience across controls, audit, quality assurance, operational risk management, project management, governance, metrics reporting, or compliance.
• Ability to work with multiple stakeholders across geographies and functions.
• Excellent written and verbal communication with the ability to facilitate stakeholder meetings and interact effectively across all organizational levels.
• Strong critical thinking and data-driven problem solving, with the ability to deliver high-quality results independently and within teams.
• Strong organization and multi-tasking to meet deadlines across multiple assignments, proficiency with MS Office, and flexibility to work shifts.

Preferred Qualifications, Capabilities, and Skills

• Experience running regulatory program governance and oversight in a global bank, partnering across the three lines of defense.
• Hands-on experience with monitoring frameworks, metrics design, issue detection, root-cause analysis, and remediation tracking.
• Foundational knowledge and experience working with AI/LLM.
• Experience presenting concise program updates to senior stakeholders; comfortable navigating change and consistently providing credible challenge to influence stakeholders.

**To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).**

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.