This role strengthens the organization s compliance and risk management efforts by investigating and resolving customer complaints and credit disputes, ensuring accurate credit reporting, and supporting quality control and audit activities.
In this role, you will provide accurate information about our products, address billing inquiries, resolve customer concerns, and offer effective solutions.
This role provides essential administrative and operational support to the HR team and helps ensure the smooth delivery of HR services across the organization.
This position is responsible for conducting quality assurance reviews of participant files across the Leased Housing programs (HCV, PBV, Special Programs, and FSS) to ensure compliance with federal (HUD) and state regulations.
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