Description

Essential Duties and Responsibilities

Patient Care & Clinical Support

• Safely handle, restrain, and comfort patients during examinations, treatments, and procedures
• Prepare exam rooms, treatment areas, and surgical spaces before and after use
• Assist veterinarians and technicians with medical procedures as directed
• Monitor hospitalized patients and report changes or concerns to the medical team
• Administer medications and treatments as permitted by training and state regulations
• Accurately document patient care activities as instructed

Hospital Maintenance & Sanitation

• Clean and disinfect exam rooms, treatment areas, kennels, and equipment according to hospital protocols
• Maintain laundry, waste disposal, and biohazard procedures
• Stock and organize supplies, ensuring availability of necessary materials
• Assist with equipment care and basic maintenance

Client Interaction & Support

• Provide compassionate, professional assistance to clients during visits
• Support client flow by escorting patients, answering basic questions, and relaying information to appropriate team members
• Demonstrate empathy and professionalism, especially during emotionally sensitive situations

Client Service & Front Desk Support

• Answer phones professionally, schedule appointments, and route calls appropriately
• Provide courteous, compassionate service to clients in person and over the phone
• Assist with client check-in/check-out and relay messages to the medical team
• Support front desk coverage during busy periods or staffing gaps
• Communicate basic hospital information and appointment flow as directed

This role is primarily clinical; however, Veterinary Assistants are expected to assist with client service and front desk duties as needed.

Teamwork & Communication

• Work collaboratively with veterinarians, technicians, CSRs, and management
• Follow established SOPs, safety protocols, and hospital policies
• Participate in training, meetings, and continuing education as required
• Maintain a positive, respectful, and team-oriented work environment

Qualifications

Required

• High school diploma or equivalent
• Ability to safely handle animals of various sizes, temperaments, and medical conditions
• Strong communication and interpersonal skills
• Dependability, attention to detail, and ability to follow instructions
• Willingness to learn and adapt in a fast-paced clinical environment

Preferred

• Previous experience working with animals (veterinary, shelter, kennel, or similar setting)
• Veterinary assistant training or certification
• Familiarity with basic veterinary terminology and hospital workflows

Physical Requirements

• Ability to stand, walk, bend, and lift for extended periods
• Ability to lift and carry up to 40-50 pounds with or without assistance
• Ability to safely restrain animals as needed
• Tolerance for exposure to noise, odors, and animal bodily fluids

Work Environment

• Fast-paced veterinary hospital setting
• Exposure to animals that may be stressed, ill, or fractious
• Occasional exposure to anesthetic gases, cleaning chemicals, and medical equipment

Professional Expectations

• Maintain confidentiality of client and patient information
• Adhere to all safety, infection control, and compliance standards
• Represent the hospital professionally to clients and the community
• Support hospital values, policies, and quality-of-care standards

At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.