Description

Indiana University (IU) East , a regional campus of Indiana University, offers residents of eastern Indiana, western Ohio, and beyond a broad range of bachelor's degrees and selected master's degrees and certificates through its traditional main campus in Richmond, off-campus sites, and online program options.
Indiana University East values a variety of backgrounds, experiences, and intellectual perspectives among its faculty, staff, and students. The campus is dedicated to being a strong partner in enhancing the educational, cultural, and economic development of the region it serves through community and civic engagement.

Job Summary

The Team Lead for Food Services will be responsible for monitoring and leading staff and student employees in the preparation, order taking, and delivery of food products. The Team Lead will provide assistance to the Food Service Director, ensuring the overall success of all food service and catering operations at Indiana University East.
General Responsibilities

• Monitors on-hand inventory and determines quantity of food to order. Communicates order information to supervisor.
• Works from recipes and instructions to prepare and cook food; calculates, weighs, and measures ingredient quantities; washes, peels, cuts, slices, trims, or blends various items for cooking and serving.
• Assists supervisor in explaining and demonstrating methods and procedures for performing tasks to the dining facility employees, including food handling and sanitation techniques.
• Monitors, directs, and assists staff and student employees in preparation, proper serving sizes, proper food temperature, order taking, and delivery of food products in the proper media, and delivered in a timely manner. Ensures customer service standards are demonstrated on the job.
• Monitors work performance for quality, accuracy, and completeness to ensure compliance with departmental standards.
• Works with management in establishing closing procedures for the dining facility. Ensures proper cleaning and disinfecting of equipment.
• Responds to and resolves customers' complaints and concerns to maintain positive relations with customers.
• Monitors and supports the food operation's process measures and is accountable for the results of these measures. Reviews production worksheet and organizes tasks to shift staff.
• Places orders for food needed to meet worksheet production needs. Records usage of food and leftover quantities and stores food.
• Responsible for the rotation and timely use of all food products located within production areas, including walk-in refrigerators, upright/chest freezers, and kitchen pantries.
• Provides input to management regarding the scheduling of employees. Reviews production worksheet daily, then organizes and assigns tasks to shift staff. Works closely with supervisor and chef to make sure all proper procedures are followed by food services staff. Responsible for covering employee break times; makes certain that service is always maintained.
• May perform tasks specific to bartending, catering, or dining room services.

Qualifications

EDUCATION
Required

• High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE
Required

• 2 years of experience in food service

LICENSES AND CERTIFICATES
Required

• Food Safety (ServSafe) certification within 180 days from date of hire

SKILLS
Required

• Friendly and service-oriented
• Ability to work in a safe and efficient manner
• Knowledge of health and safety regulations
• Knowledge of professional cooking principles
• Ability to respond to common food inquiries or complaints from customers and take appropriate action to resolve issues
• Ability to work comfortably in a group environment and treat employees and customers with kindness and respect
• Ability to be a flexible team player in a dynamic environment requiring a customer focused approach and utilizing excellent interpersonal skills, communication, facilitation, and coaching skills

Working Conditions / Demands

This position requires tasks typically associated with back-of-the-house food service work. It involves periods of both sedentary work and times of frequent movement about the workspace. This position requires using commercial kitchen equipment and tools and moving supplies. Effective communication skills are necessary. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

IU East Campus
Richmond, Indiana
This is an in-person position.

Advertised Salary

$37,149.00 annually

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure .

Job Classification

Career Level: Intermediate
FLSA: Nonexempt
Job Function: Operations
Job Family: Food Services
Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.