Description

Introduction

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You'll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Your role and responsibilities

As a Systems Services Representative, you will be responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components. You will serve as the on-site technical interface to clients for the completion of on-site tasks, delivering services as required by the client. Your primary responsibilities will include:

• Perform On-Site Installation and Maintenance: Install, maintain, and repair IBM and multi-vendor systems and components, including hardware, networking products, and associated firmware, at client sites.
• Deliver Client-Facing Services: Provide preventive maintenance, basic configuration, and perform service activities such as systems assurance, installation planning, and account management to ensure high client satisfaction.
• Manage Client Relationships: Develop and maintain a thorough understanding of IBM's technical support strategy and articulate it to clients, while identifying new services opportunities to protect the revenue base.
• Maintain Accurate Records: Keep complete and accurate customer records on the Cognitive Support Platform and other relevant tools, providing accurate estimations on active work orders.
• Collaborate with Clients: Interact with customers using strong interpersonal skills to deliver services and support client needs.

Required education

High School Diploma/GED

Preferred education

Associate's Degree/College Diploma

Required technical and professional expertise

IBM seeks to hire a TS/SCI FS/Poly hardware computer technician:

• Exposure to Hardware and Networking Products: Familiarity with installing, maintaining, and repairing hardware, networking products, and associated firmware.
• Experience Working with Multi-Vendor Systems: Knowledge of IBM and non-IBM systems and products, including Lenovo, NetApp, Teradata, Cisco, and others.
• Understanding of Technical Support Strategy: Basic comprehension of technical support strategies and ability to articulate them to clients.
• Familiarity with Service Delivery Tools: Exposure to tools such as the Cognitive Support Platform for maintaining accurate customer records.
• Basic Configuration and Maintenance Skills: Ability to perform basic configuration, preventive maintenance, and service activities for systems and products.

Preferred technical and professional experience

• Familiarity with Industry-Leading Vendors: Exposure to Lenovo, NetApp, Teradata, Cisco, and other multi-vendor systems and components, including hardware and networking products.
• Understanding of Technical Support Tools: Basic comprehension of service delivery tools such as the Cognitive Support Platform for maintaining accurate customer records and providing technical support.
• Knowledge of IT Service Delivery: Exposure to on-site installation, maintenance, and repair of IBM and multi-vendor systems and components, including hardware, networking products, and associated firmware.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs

- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law

- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals

- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Job Title

Systems Service Representative - Bethesda, Maryland

Date posted

13-Mar-2026

Job ID

100827

City / Township / Village

Bethesda

State / Province

Maryland

Country

United States

Work arrangement

Onsite

Area of work

Infrastructure & Technology

Employment type

Regular

Contract type

Regular

Projected Minimum Salary per year

44,000.00

Projected Maximum Salary per year

77,000.00

Position type

Administration & Technician

Travel required

Up to 100% or 5 days a week (home on weekends - based on project requirements)

Company

(0147) International Business Machines Corporation

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?

No



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