Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a senior Product Owner and change management expert, you will support the strategic evolution of our Digital Asset Management (DAM) ecosystem, championing operational excellence through continuous improvement and best-in-class standards. You will build and sustain strong client and partner relationships, providing ongoing support, and drive solution development through collaborative, cross-functional planning. Your visionary leadership will enable digital transformation, enterprise-wide adoption, and measurable business outcomes through innovative DAM strategies and stakeholder engagement.

Responsibilities

• Champion DAM strategy as an executive-level ambassador, aligning digital asset initiatives with business objectives and regulatory requirements.
• Define and communicate a compelling product vision with clear OKRs and KPIs for each delivery phase, ensuring alignment from discovery through post-launch evaluation.
• Modernize DAM capabilities by leveraging automation, AI/ML, advanced analytics, and workflow optimization to accelerate speed-to-market while maintaining auditability and control.
• Lead end-to-end lifecycle management, owning the complete product journey from concept through pilot, rollout, and continuous optimization with phased delivery plans and measurable success metrics.
• Translate requirements into solutions by identifying, documenting, and converting client needs into detailed user stories; collaborate with development teams and Area Product Owners to define technical solutions, prioritize backlogs, and manage dependencies.
• Manage complex migrations, ensuring data integrity, metadata preservation, and minimal business disruption.
• Drive adoption and investment by building compelling business cases, facilitating adoption through strategic communication, executive stakeholder management, and cross-functional collaboration.
• Establish DAM governance framework, owning and enforcing asset retention policies, access and permission models, audit readiness protocols, and day-to-day governance to ensure compliance within a regulated financial services environment.
• Set enterprise standards by defining and implementing best practices, metadata taxonomies, workflow standards, and governance models that support scalable adoption and operational excellence.
• Enable self-service capabilities by designing and implementing localization, personalization, and self-service features in CMS/DAM environments, enhancing user autonomy and operational consistency.
• Collaborate on change management, working closely with change management resources to design and execute comprehensive training programs, knowledge transfers, and enablement initiatives for content creators and stakeholders.

Required Qualifications, Capabilities, and Skills

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 7+ years serving as a Product Owner in enterprise environments, with at least 5+ years of experience owning or leading Adobe AEM or DAM platforms.
• Proven track record spearheading product strategy, establishing roadmaps, and delivering measurable business outcomes through complex digital initiatives.
• Deep expertise in Digital Asset Management (DAM) systems, including metadata management, taxonomy design, workflow automation, rights management, and governance.
• Strong change management background with demonstrated success in stakeholder engagement, training design, adoption strategies, and organizational transformation.
• Demonstrated ability to operate as a technical thought leader and SME, with strong problem-solving, communication, and stakeholder management skills.
• Ability to translate complex technical concepts into clear guidance for non-technical audiences.
• Experience managing end-to-end product lifecycles in regulated industries (financial services preferred).
• Exceptional ability to translate business requirements into user stories, technical specifications, and prioritized development roadmaps.
• Strategic vision: Ability to define long-term direction while delivering iterative value.
• Stakeholder management: Executive presence with cross-functional leadership and influencing skills.
• Technical acumen: Comfortable with APIs, integration patterns, and system architecture discussions.
• Change leadership: Empathetic educator and adoption champion who drives cultural transformation.

Strongly preferred:

• Adobe Experience Manager (AEM) expertise, particularly AEM as a Cloud Service, including headless CMS, AEM Assets (DAM), and content architecture

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
\n
\n
\n
\n
\n The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.\n