Description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a Senior Account Manager, you will develop an understanding of the strategic direction of the account as it relates to function and business unit, and participate in strategic account planning. Your focus will be on client relationship management, delivering on commitments to clients, and achieving financial objectives of profitable revenue growth while creating an environment for growth and innovation. Your primary responsibilities will include:

• Lead Service Delivery Team: Manage global delivery resources and services, lead service delivery team according to defined scope of services, statements of works, documents of understanding (DOU), and intercompany agreements (ICA).

• Client Relationship Management: Establish, maintain, and improve the client relationship regarding all aspects of the contracted services as the representative of IBM, ensuring service delivery customer satisfaction objectives, contract cost targets, and service level agreements are met.

• Service Delivery Planning: Participate in, and support, the tactical service delivery account plan, and understand client requirements to assist in setting program objectives.

• Crisis Management: Perform service delivery crisis management, maintain an audit-ready posture, and meet all business control requirements.

• Financial Objectives: Achieve financial objectives of profitable revenue growth while creating an environment for growth and innovation.

Required education

Bachelor's Degree

Required technical and professional expertise

• Deep Expertise in Client Relationship Management: Proven experience in establishing, maintaining, and improving client relationships, with a focus on delivering on commitments and achieving financial objectives. Ability to manage C-Level partnerships and ensure customer satisfaction objectives are met.

• Experience with Service Delivery Planning: Skilled in participating in and supporting tactical service delivery account plans, with an understanding of client requirements and the ability to assist in setting program objectives.

• Experience in Crisis Management: Adept at performing service delivery crisis management, maintaining an audit-ready posture, and meeting all business control requirements.

• Experience with Global Delivery Management: Proven ability to manage global delivery resources and services, with a focus on leading service delivery teams according to defined scope of services and agreements.

• Deep Understanding of IBM's Delivery Strategy: Experienced in understanding and supporting IBM's delivery strategy, with the ability to translate this into customer/account beneficial improvements.

Preferred technical and professional experience

• Familiarity with IBM Selling Techniques: Knowledge of IBM selling techniques to identify business opportunities with clients, with the ability to learn and participate in identifying new sales opportunities.

• Understanding of Operational Support Requirements: Familiarity with operational support requirements, service level objectives, and measurement tracking, with the ability to accurately report status to management.

• Experience with Service Level Agreements: Understanding of service level agreements and the ability to ensure these agreements are met, with a focus on maintaining a strong client partnership.

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs

- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law

- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals

- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Job Title

SAP Delivery Project Executive

Date posted

26-Mar-2026

Job ID

105444

City / Township / Village

Chicago

State / Province

Illinois

Country

United States

Work arrangement

Onsite

Area of work

Project Management

Employment type

Regular

Contract type

Regular

Projected Minimum Salary per year

121,000.00

Projected Maximum Salary per year

208,000.00

Position type

Professional

Travel required

No Travel

Company

(0147) International Business Machines Corporation

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?

No



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