Description

Introduction

Are you passionate about using data and technology to transform how IBM's partners grow and succeed? The Worldwide Program Sales team is looking for a curious, analytical professional to help shape the sales programs and experiences that power IBM's partner ecosystem.

You'll sit at the global strategic layer of the ecosystem sales organization, focused on building better programs, smarter feedback loops, and clearer insights that help partners and IBM sellers succeed together. Your work will directly influence how we design partner journeys, measure program effectiveness, and scale engagement across geographies.

The ideal candidate is someone who gets energized by a broad scope of work. You might be building a dashboard in the morning, synthesizing partner feedback by midday, and helping prep a partner meeting by afternoon. If you're the kind of person who reaches for technology first when you see a manual process, and you care about making things simpler and more human, this role was designed for you.

Your role and responsibilities

What you will do

Program insights and analytics

• Build and maintain program scorecards and partner funnel analytics that track progression from registration through proficiency and transactions
• Develop automated reports and dashboards that give geography leaders and senior stakeholders a clear view of partner performance and program health
• Perform data reconciliation across multiple sources to ensure accuracy and consistency in how we measure and communicate results
• Identify trends, gaps, and opportunities in partner data and translate them into recommendations that inform program strategy
  
  Partner research and feedback
  
• Conduct user research across partners, distributors, and sellers to understand their needs, pain points, and priorities
• Build and operate feedback loops that capture partner sentiment at key stages of the partner journey
• Synthesize qualitative and quantitative feedback into structured insights that shape program design and go-to-market strategies
• Support partner planning, content development, and follow-up action tracking
  
  Experience optimization
• Identify friction points in the partner experience and recommend improvements grounded in data and user research
• Support the integration and optimization of digital partner experiences across motions
• Contribute to the development of AI-powered tools and workflows that simplify the partner journey and drive adoption
• Help define and document business requirements that feed into platform and UX prioritization

Operational execution

• Track program requirements, dependencies, and timelines to support cross-functional rollout execution
• Coordinate with communications, marketing, and geography teams to support program launches and enhancement go-lives
• Create and maintain program documentation, process guides, and reusable assets that help the team scale
• Bring a mindset of continuous improvement and look for ways to make our work faster, clearer, and more impactful

Required education

High School Diploma/GED

Preferred education

Master's Degree

Required technical and professional expertise

• 12 years of professional experience in business analytics, program operations, project management, consulting, or a related field
• Experience with Cognos, Python, SQL, or data visualization tools
• Exposure to partner or channel ecosystems, SaaS/subscription business models, or B2B program management
• Experience conducting user research, including interviews, surveys, or journey mapping
• Comfort building dashboards, automated reports, or lightweight tools that simplify how teams consume data
• Strong visual communication skills with experience creating polished presentations and executive-ready materials
• Experience working across functions or geographies in a matrixed organization

Preferred technical and professional experience

• You can put together an engaging story both visually and verbally. You don't just report numbers, you turn complex data into clear, compelling presentations and narratives that drive action
• You are genuinely curious. You ask "why" before "how" and you dig until you understand the real problem before jumping to solutions
• You instinctively reach for technology to solve problems. If there's a manual process, you're already thinking about how to automate or improve it with the right tool
• You thrive with a broad scope of work. You'd rather operate across analytics, experience design, and program operations than be boxed into a single function
• You are a strong collaborator who builds trust quickly across teams, geographies, and levels of seniority
• You have a bias toward action. You'd rather build a working prototype than wait for the perfect plan
• You are comfortable with ambiguity and energized by working in a fast-evolving program environment where you can shape things as they grow
• You bring a human-centric mindset to everything you do

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs

- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law

- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals

- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

US Citizenship Required.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

This position is eligible for participation in an IBM Sales Incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change. The compensation range listed for this position is the IBM Reference Salary that is used when you are not actively participating in a sales plan. Your actual base pay plus incentive opportunity will be determined by the Incentive Plan assigned to you.

Job Title

Partner Engagement Specialist

Date posted

09-Mar-2026

Job ID

99650

City / Township / Village

Austin

State / Province

Texas

Country

United States

Work arrangement

Hybrid

Area of work

Sales

Employment type

Regular

Contract type

Regular

Projected Minimum Salary per year

110,000.00

Projected Maximum Salary per year

190,000.00

Position type

Professional

Travel required

Some travel may be required based on business demand

Company

(0147) International Business Machines Corporation

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?

Yes



erp5z7ybl