Description

Sales Operations Specialist

The Sales Operations Specialist manages customer data, sales leads, and after-sales service coordination from the Omaha, NE office. This role supports SMO USA in achieving annual sales goals by facilitating and supporting sales initiatives, with detailed planning, communication, and documentation using our Navpoint CRM system. The candidate must have excellent communication skills, be highly organized, manage multiple projects, and work efficiently in a fastpaced environment. Proficiency in Microsoft Outlook and Teams is essential.

This position requires full-time, inoffice attendance, five days a week.

Key Responsibilities

• Serve as an escalation point for sales-related issues.
• Manage all SMO US sales leads in coordination with Marketing.
• Ensure accuracy of newly created accounts and maintain highquality customer data.
• Coordinate material and service delivery with sales, service, and customers.
• Monitor customer activity and provide earlywarning notifications.
• Support Quality and EHS policies and uphold Core Values of Caring, Adding Value, and Teamwork.
• Other duties as assigned.

Qualifications

• Strong analytical and problemsolving skills; ability to lead without authority.
• Attention to detail and ability to present to diverse audiences.
• Bachelor's degree in business, marketing, or related field.
• Minimum three years in a sales or customerfacing role.

Tools/Software

• Microsoft Outlook, Teams, Excel, CRM; Business Analytics tools are advantageous.

Additional Information

• No supervisory responsibilities.
• Travel up to 10%.
• Moderate noise environment; occasional lifting up to 25 pounds.

Conductix-Wampfler offers a great starting wage, with health, dental, and life insurance, 401k plan, paid vacation/personal time and holidays, profit sharing and tuition reimbursement program.

Drug-free workplace/EOE

See full job description below:

Summary:

The Sales Operations Specialist manages customer data, sales leads, and after-sales service coordination from the Omaha, NE office. This role supports SMO USA in achieving annual sales goals by facilitating and supporting various sales initiatives from start to finish, including detailed planning, communication, and documentation using our Navpoint CRM system. The candidate must have excellent communication skills, be highly organized, and be capable of managing multiple projects at once while paying close attention to detail. Proficiency in Microsoft Outlook and Teams, along with the ability to work efficiently in a fast-paced environment, is essential.

Location:

The Sales Operations Specialist position requires full-time, in-office attendance, five days a week, at our Omaha, NE location.

ESSENTIAL DUTIES and RESPONSIBILITIES include the following.

Outside Sales Escalation Point: The candidate shall serve as an escalation point for sales-related issues, both customer-facing and internal, ensuring prompt and accurate resolution while delivering exceptional support to both our customers and our outside sales team.

Management of Sales Leads and Lead system: The candidate will be responsible for the complete management of all SMO US sales leads in coordination with the SMO US Marketing team. This includes coordinating lead entry and v, verifying all qualified leads and providing precise details to the outside sales team on all actionable opportunities. The candidate will monitor leads through the system, generate reports to assess lead success and conversion rates, and regularly review the process to identify areas for improvement, aiming to boost overall lead efficiency and success.

Management of SMO US Customer Data: The candidate will take on increasing responsibility for ensuring that all newly created accounts are accurate and complete. This includes validating market assignment, discount level, primary contacts, and territory placement. The role centers on maintaining high-quality data by converting prospects into customers, correcting inaccurate information, and identifying and filling in missing details to keep our customer records reliable and up to date.

After Sales Service Coordination: The candidate will work directly with the outside sales force, service team, and customers to coordinate material and service delivery. The candidate will be responsible for managing customer expectations and confirming all final details, including any pre-qualification requirements, to ensure a smooth customer experience.

Customer Retention: The candidate will monitor customer activity and provide early-warning notifications when accounts slow down, stop placing recurring orders, or show signs of disengagement.

Quality and EHS Compliance: Support and uphold the Quality and EHS policies of the organization.

Core Values Commitment: Uphold the company's Core Values of Caring, Adding Value, and Teamwork.

Other duties as assigned.

Communication Skills:

The ideal candidate will possess exceptional written and verbal communication skills, which are critical for daily interactions with Inside Sales, Outside Sales, other departments, and customers. The role requires troubleshooting, effectively communicating, and resolving issues in collaboration with other parties.

Microsoft Outlook: Proficiency in Microsoft Outlook is essential, as it is the primary communication tool with both internal and external customers. The candidate must be capable of composing emails independently without reliance on pre-written scripts.

Microsoft Teams: The candidate should be comfortable using Microsoft Teams for daily communications, including chat functionality, video calls, and screen sharing.

Tools/Software Proficiency:

Business Analytics: While prior experience with Power BI, and Business Analyzer is not mandatory, it is advantageous. These tools will be used to generate and provide sales metrics, allowing for the analysis of trends and data.

Microsoft Excel: Proficiency in Microsoft Excel is essential as it is the primary tool used for data aggregation and analysis. The candidate should be able to generate graphs, clean and consolidate data, and effectively use formulas and lookup functions.

CRM: This role requires proficient use of our internal CRM for data entry and customer management. Key tasks include creating/updating prospect accounts, entering leads, documenting customer information, and tracking service orders.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

Qualifications:

• Strong analytical and problem-solving skills; ability to make decisions independently.
• Ability to lead without authority and collaborate across multiple teams.
• The ability to work at a pace exceeding the average is required.
• Attention to detail is critical, as the role is responsible for customer data integrity, customer research, and data analytics.
• Confidently present to and collaborate with diverse audiences, including internal/external customers and groups (10+), ranging from frontline staff to executives.

EDUCATION and/or EXPERIENCE

• Bachelor's degree in business, marketing, or related field.
• At least three years of experience in a sales position or a similar customer-facing role.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, and the ability to compute rate, ratio, and percentage.
• Ability to draw and interpret graphs on Excel and similar software packages.

CERTIFICATES, LICENSES, REGISTRATIONS

• None

TRAVEL REQUIREMENTS

• Up to 10% of the time.

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently uses a computer keyboard and mouse. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds and very occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus to work on a computer monitor.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate (ringing telephones, pages, several people conversing at once, etc.)

Equal Opportunity Employer, including disabled and veterans.