Starting Salary Range: $26 - $29/hour; depending on experience

Location: Lynnwood, WA

Classification: Non-Exempt

Must be eligible to work in the U.S. - Sponsorship not available

Position Overview:

Provides administrative support services to the Service Group. Job assignments can vary depending on priorities that day.

Key Responsibilities:

1. Enter work orders into Viewpoint (accounting/dispatch system)
2. Answer telephone and convey messages
3. Update forms and lists as needed
4. Maintain customer work order portals (Service Channel, Corrigo + others)
5. Provide daily back-up to Dispatch/Operations as well as cover full time when they are on PTO
6. Review completed quick response work orders for completeness and accuracy
7. Generate, distribute & upload invoices for payment
8. Review older open work orders & follow up with others to get them completed
9. Help to follow up on past due invoices/inquiries
10. Respond to customer general inquiries when submitted thru dispatch email
11. Perform credit card payments
12. Make phone calls to clients, vendors and subcontractors as needed.
13. Set up new customers / sites in Viewpoint database
14. Generate and update Field On Call 6 month schedule and update answering service
15. Regular attendance and promptness are considered part of each employee's essential job functions.

Secondary Responsibilities:

1. Enter & Issue Purchase Orders into Viewpoint from PO Log
2. Backup Backflow testing record keeping & updating City portals & gauge calibration

Required Skills and Abilities:

1. Proficiency with MS Outlook, Excel, Word, PPT, and Project.
2. Accuracy and efficiency with administrative and clerical procedures and best practices. including filing and records management systems.
3. Professionalism and efficiency communicating on the phone and taking messages.
4. Excellent organizational skills.
5. Ability to work effectively with a team as well as independently.
6. Ability to manage multiple interruptions and manage priorities.

Preferred Education and Experience:

1. AA or three (3) years customer service job experience (or equivalent) preferred.
2. Customer service experience required.

Required Licensing and Other Certifications:

1. Maintain a valid driver's license and satisfactory driving record.

Affirmative Action:

UMC is committed to a culture of inclusion and connectedness. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents who we are as a company and what we believe in. In recruiting for our team, we welcome the unique contributions that you can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs.

EEO Policy:

UMC's policy on equal employment opportunity prohibits discrimination based on race, color, sex, national origin, citizenship or immigration status, religion, presence of physical, sensory or mental disability, genetic information, age, sexual orientation, gender identity, marital status, honorably discharged veteran or military status, status as a victim of domestic violence, sexual assault or stalking, or any other status or characteristic protected by federal, state, or local law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Retaliation against any employee who files a complaint regarding possible violations of this policy is not tolerated. UMC is also committed to taking affirmative steps to promote the employment of minorities, women, persons with disabilities, and covered veterans. Affirmative action plans are developed annually to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government.