Description
Occupational Injury Navigator Lead
WorkPartners is seeking an Occupational Injury Navigator Lead to help build a scalable injury navigation function. This is a non-clinical role focused on injured worker engagement, information gathering, documentation, follow-through, and escalation at the right trigger points.
The Navigator Lead keeps cases moving, informs the internal Medical Directors, and HSE strategists, supports the injured worker experience, and helps build the processes, SOPs, KPIs, and workflows that will allow the function to scale.
What You Will Do
Serve as a primary point of contact for injured workers during the course of a case
Gather updates, maintain communication, and keep cases moving
Document case activity clearly, accurately, and on time
Track work status, restrictions, return to work, modified duty, appointments, follow-up needs, and next steps
Identify barriers, drift, or risk points and escalate based on defined triggers
Prepare concise summaries for leadership and physician review
Help build SOPs, templates, workflows, and KPIs for the navigator function
Support development of AI-enabled workflows for structured information capture and case support
Help shape and eventually support a growing navigator panel
What We Are Looking For
Strong operator with initiative and follow-through
Clear communicator with good judgment
Comfortable engaging injured workers with professionalism and empathy
Able to manage multiple active issues without losing detail
Process-minded, but not bureaucratic
Interested in building something new, improving systems, and helping create a repeatable model
Ready to work in a growing company where the product, process, and playbook are still being developed
Preferred Background
Candidates with these backgrounds are of interest
Safety coordinator
Field or site safety roles with direct injury follow-up experience
Occupational health coordinator
Occupational injury support
Workers’ compensation support
Return-to-work support
The strongest candidates will likely have employer-side or contractor-side experience with workplace injuries, employee follow-up, modified duty, clinic coordination, or return-to-work activity.
Experience
3 to 7 years of relevant experience preferred
Prior experience helping improve workflows, procedures, or team processes is a plus
Safety, supervisory or team-lead ability is a plus
About the Opportunity
WorkPartners is building and refining a developing product line focused on occupational injury navigation and medical management support. This is an opportunity to join early and help shape how the function works.
We are looking for someone who wants more than a job description. We want someone who is energized by building, improving, and helping create a model that can scale. The right person will help define workflows, support AI integration, improve the injured worker experience, and contribute to a function that can become a meaningful growth area for the company.
This is a chance to get in early, have a real voice in the design of the model, and help build something that matters.
Requirements
Candidates with these backgrounds are of interest
Safety coordinator
Field or site safety roles with direct injury follow-up experience
Occupational health coordinator
Occupational injury support
Workers’ compensation support
Return-to-work support
The strongest candidates will likely have employer-side or contractor-side experience with workplace injuries, employee follow-up, modified duty, clinic coordination, or return-to-work activity.
Experience
3 to 7 years of relevant experience preferred
Prior experience helping improve workflows, procedures, or team processes is a plus
Safety, supervisory or team-lead ability is a plus
