Description

Overview

Oakwood Country Club is an exclusive private facility featuring 27 holes of championship golf, making it one of the oldest and most prestigious clubs in the Kansas City area. The facility features an 18-hole championship layout complemented by a 9-hole par-3 course, ranked #4 in the United States by GolfWeek magazine. Over the past few years, Oakwood has undergone significant renovations, enhancing both the golf course and the clubhouse to elevate member experience.

In June 2025, we proudly opened a 2,200-square-foot retail space, offering premium golf and leisure merchandise. Additionally, two luxurious overnight cottages were introduced in 2025, offering members and guests exceptional accommodation.

The Merchandiser plays a vital role in maintaining a high-quality, profitable merchandise operation. This individual ensures that all inventory aligns with the preferences, needs, and demographics of our club members. Responsibilities include developing the overall merchandising philosophy and crafting the annual buying plan for soft goods and accessories. The Merchandiser will also collaborate closely with the Head Golf Professional to support the purchase of hard goods, ensuring a seamless, member-focused retail experience.

Experience Required

EXPERIENCE AND QUALIFICATIONS
Including, but not limited to, the following:

• Bachelor's degree in business, Marketing, or Fashion preferred.
• Minimum five years' experience in retail management at a private club or high-end resort preferred.
• Minimum four years' experience developing and managing a buying plan.
• Proficiency in point-of-sale systems (Club Essentials experience preferred but not required).
• Proficiency in Microsoft Office (Excel, Word) and familiarity with social media for retail promotion.
• Work Schedule
• Typically, 5 days per week in-season, with flexibility out of season.
• May require 6-day workweeks, evenings, weekends, overtime, or holidays as business needs dictate.
• Must maintain physical fitness to meet the in-season demands of the position.

Essential Responsibilities

Key Attributes & Personal Interaction

• Embody and promote a culture that creates memorable and welcoming experiences by delivering excellent service at every point of interaction.
• Anticipate and proactively meet members' and guests' needs.
• Demonstrate authentic enthusiasm for building relationships with members and team members.
• Thrive in a golf-centric environment with a membership passionate about the game.

Foster creativity, collaboration, and excellence through an energetic, team-oriented approach.

Daily Responsibilities

• Oversee all buying, receiving, pricing, and display of merchandise for golf and tennis shops, with annual retail sales of approximately $850,000 and strong growth potential.
• Collaborate with the Head Golf Professional to develop and maintain an Open-to-Buy (OTB) plan.
• Supervise staff to ensure OTB management, invoicing, and back-office functions align with operational and budgetary goals.
• Continuously evaluate and refine the merchandise mix based on member engagement and feedback.
• Maintain strong relationships with members and vendors; ensure consistent service and satisfaction.
• Meet with vendors to preview upcoming product lines and identify new opportunities.
• Create innovative merchandising displays and promotional campaigns aligned with product deliveries and seasonal trends.
• Lead marketing and communication efforts for merchandise promotions.
• Maintain an exceptional, first-class shopping environment, including gift wrapping, shipping, and special orders.
• Supervise inventory control processes, including bi-monthly physical inventories and monthly spot checks.
• Utilize Clubessential POS for SKU creation, pricing, and merchandise receiving.
• Oversee special orders from placement to delivery, ensuring timely communication and member satisfaction.
• Manage inventory levels and reorders to maintain optimal stock levels.
• Maintain cost of goods sold (COGS) within budget.
• Coordinate all tournament merchandise and logoed product orders.
• Manage invoice processing and vendor payments.
• Address member or vendor concerns with professionalism and prompt resolution.
• Prepare sales forecasts and analyze stock mix and turnover ratios.
• Occasionally assist the Golf Operation by supporting the Golf Shop counter during peak times or events.
• Maintain comprehensive knowledge of Club policies, events, and operations to assist members effectively.
• Represent Oakwood with integrity and professionalism at all times.
• Attend national and local PGA Merchandise Shows, as well as relevant apparel and gift markets.
• Organize trunk shows, special promotions, and employee sales.
• Submit AGM Top 100 essays annually.
• Assist the Golf Professional Team in local and national merit award submissions.
• Coordinate uniform purchases for all Club departments.
• Conduct regular product and apparel training sessions for Golf Shop staff.

Perform additional duties as assigned by the Head Golf Professional.

Mental & Professional Requirements

• Strong ability to communicate ideas clearly and professionally.
• Capable of evaluating options and making timely, accurate decisions.
• Effective in high-pressure situations and problem resolution.
• Strong analytical and organizational skills; able to manage multiple priorities.
• Financial literacy and strong attention to detail.

Excellent listening and interpersonal skills; able to navigate diverse perspectives

Benefits

Compensation & Benefits

• Competitive base salary commensurate with experience
• Annual performance-based bonus
• Comprehensive health, dental, and vision insurance
• 401(k) with employer match
• Family club usage privileges
• Clothing allowance and meals provided on duty
• Continuing education and professional development support