Description

Introduction

The IBM Consulting Learning and Knowledge (L&K) Americas Lead will be accountable for overall skills growth for our client-facing Consulting staff in the Americas and local execution of the global L&K strategy. This role will manage local L&K resources, be responsible for the Americas L&K budget, and coordinate with business leaders, L&K's worldwide portfolio teams, and several shared services functions to ensure that priority education and credential needs are met within the budget.

Key responsibilities include engaging with Geography stakeholders to understand their needs and priorities, raising those needs with L&K's global portfolio leads/senior strategists, end-to-end budget management, and delivering quality education aligned to business priorities and the broader people strategy.

Your role and responsibilities

• Engage Geography stakeholders (Geo General Manager, Operations Leader, Market Leaders Service Line leaders, etc.) as well as peers from within the Geo Talent Supply Chain (HR, Workforce Management, Talent Acquisition) as the "primary face of L&K" to the Geography.
• Team with other L&K roles (Portfolio Leads, Lead Learning Strategists, Delivery Leads, Shared Services Learning Consultants) in our organizational matrix to ensure coordination and alignment.
• Manage the L&K Geography budget, securing initial requirements in the Fall Plan, engaging with Geography leadership and Finance to agree a committed budget, manage budget changes through quarters and ensure the overall program stays within the annual/quarterly budget envelopes all requiring close coordination with business operations leads as well as the various L&K Portfolio and Shared Services teams.
• Lead the L&K team in the Geography, including L&K Geo Operations/Finance and L&K Market Leaders. They will also serve as in-country managers for Faculty and Event Management support resources who are in the Shared Service teams.
• Oversee annual and quarterly education requirements capture and prioritization, working closely with L&K Portfolio and L&K Shared Services teams.
• Ensure quality education delivery that meets the prioritized Geography requirements and fits within the budget envelope. This will requirement close collaboration with L&K Portfolio and L&K Shared Services teams, who will be responsible for staffing and delivering the education programs.

Leaders are expected to spend time with their teams and clients and therefore are generally expected to be in the workplace a minimum of three days a week, subject to business needs.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• 10+ years of experience in a services environment, preferably technology consulting. Preference for candidates with both significant client service and learning leadership experience.
• Proven track record executing complex education deployment programs: Conferences, large and medium-sized face-to-face events, connected classrooms, virtual classrooms, self-studies, etc.
• Subject Matter Expertise in applied adult learning theory.
• Proven people and program management skills in complex environments, ensuring successful execution and alignment with organizational goals.
• Deep senior stakeholder management skills and experience.
• Ability to collaborate across a multi-dimensional matrix, working effectively with diverse teams and stakeholders across time zones

Preferred technical and professional experience

• Demonstrated leadership experience in a large-scale corporate education leadership role, including people management (preference in a services environment).
• Proven ability to influence and build effective relationships with senior business leaders.
• Exceptional written and verbal communication skills.
• Experience deploying education solutions in large, complex organizations.
• Substantial experience delivering training (as an instructor).
• Strong organizational skills with the ability to prioritize and manage multiple projects simultaneously.
• Proven experience working in cross-cultural, global, and virtual environments.
• Ability to keep multiple projects moving forward in parallel while maintaining focus on key objectives.
• Familiarity with L&K processes, systems, and tools (preferred).
• Relevant graduate degree preferred.
• Multilingual (Proficiency in Spanish and/or Portuguese valued).

ABOUT BUSINESS UNIT

IBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs

- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law

- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals

- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Job Title

IBM Consulting Americas Learning and Knowledge Leader

Date posted

10-Mar-2026

Job ID

100431

City / Township / Village

Atlanta, Houston, Austin, WASHINGTON, Chicago, New York

State / Province

Georgia, Illinois, Texas, New York, District of Columbia

Country

United States

Work arrangement

Hybrid

Area of work

Enterprise Operations

Employment type

Regular

Contract type

Regular

Projected Minimum Salary per year

190,000.00

Projected Maximum Salary per year

270,000.00

Position type

Professional

Travel required

Some travel may be required based on business demand

Company

(0147) International Business Machines Corporation

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?

No



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