Description

Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Candidates must have the ability to obtain and maintain a Federal security clearance while in IBM Consulting-Federal.

Your role and responsibilities

​​​​Will be responsible for assisting the team with HyperScience human-in-the-loop transcriptions. Human-in-the-loop transcriptions involves manually transcribing fields that HyperScience is not >98% confident in that extraction.
Processing of IRS Tax Returns through Automation and metadata extraction. Throughout this engagement, the team has been keenly focused on harnessing the power of data to inform our design, build, test, and improve activities. As a result, the team employed an Agile operating model and identified a backlog of enhancements that would support continued improvement of the current Automation scope, as well as improvements to other related upstream, parallel, and downstream processing.

The project requires Transcription/ Quality Assurance (Testing) services to support increasing the quality of processing as new enhancements are continually added to the platform.

Required education

High School Diploma/GED

Preferred education

Associate's Degree/College Diploma

Required technical and professional expertise

· Working in a call center capacity via in/outbound calling

· Prior data entry experience with strong attention to detail

· Must be able to work onsite at IBM's facility in Rocket Center, WV at minimum 3 days a week

· Willing to work flexible hours including nights and weekends

· Able to obtain a Public Trust clearance from the U.S. Federal government (This is performed when awarded the position)

· Collaborative (Soft Skills-Communication, email, chat channels) and team player

· Critical thinking and problem-solving skills

· Knowledge of and familiarity with Microsoft Office suite (Excel, Word, Powerpoint)

Preferred technical and professional experience

· Experience with the Department of Treasury and/or other US Federal Government Agencies

· Familiarity with Robotic Process Automation (RPA), Artificial Intelligence (AI) and Optical Character Recognition (OCR)

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Job Title

Human-in-the-Loop Analyst IRS

Date posted

03-Nov-2025

Job ID

70975

City / Township / Village

Rocket Center

State / Province

West Virginia

Country

United States

Work arrangement

Hybrid

Area of work

Infrastructure & Technology

Employment type

Supplemental 2 (Fixed Term - Long)

Contract type

Fixed Term - Long Term

Projected Minimum Salary per year

38,480.00

Projected Maximum Salary per year

38,480.00

Position type

Professional

Travel required

No Travel

Company

(0147) International Business Machines Corporation

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?

No



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