Description

Overview

ABOUT WAYNESBOROUGH COUNTRY CLUB

Paoli, PA | Waynesborough Country Club was founded in 1965, by a group of close friends who dreamed of a new type of country club on the Main Line. When they found over 200 rolling acres alongside route 252 in Easttown Township, with a world-class George Fazio golf course already underway, the friends knew their dream had become a reality. Over 60 years later Waynesborough continues to build upon and improve its first-rate facilities, having recently undergone a clubhouse and pool renovation, and also completed a $9 million golf course project that was designed by Golf Course Architect Andrew Green.

The Club is an active facility, playing approximately 25,000 rounds per year. The membership enjoys competition and puts an emphasis on participating in successful golf events, player development and an extensive junior golf program.

In addition, the membership at Waynesborough values the Golf Professional Staff and views them as an integral part of the club. Subsequently, they provide regular financial support and encouragement as Golf Professionals progress through their career at the Club.

POSITION OVERVIEW

Job Structure

Title: Head Golf Professional

Reports to: Director of Golf

Supervises: Assistant Professionals and Golf Shop Service Staff

Position Concept: As the Golf Shop Operations manager, the Head Golf Professional has the responsibility for the overall management of the golf tournament operation and scheduling staff while working cooperatively with other departments. This position has a successful track record of acting as a spring board for those looking to advance their career to their own Golf Operations Leadership role. Over the past four years, two Golf Professionals in this position have attained their own postings as leaders of golf operations at other Clubs.

Prioritized Keys to Successful Performance:

Knowledgable and organized leader

Outgoing and engaging personality

Expert in providing high end customer services

Welcoming, collaborative, and forward-thinking

Effective communicator

Self-aware and self-motivated by a desire for success

Experience Required

CANDIDATE QUALIFICATIONS & REQUIREMENTS

Knowledge, Skills, & Traits

• Maintain PGA of America membership in good standing in an active classification
• Experience at similar facilities with a track record of success in providing service in a high-volume environment
• High level of knowledge of the game of golf, rules of golf, golf facility operations and tournament operations
• Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees
• Strong organizational, time management, planning, and prioritization skills
• Service and customer focused attitude
• Experienced computer user familiar with Microsoft Word, Golf Genius, GHIN and proficient in other applications, i.e. email, text message and other applicable software
• Attend conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends
• Maintain a credible golf game and represent the Club in professional events

Essential Responsibilities

ESSENTIAL JOB FUNCTIONS

Golf Operations

• Manage an innovative tournament program that services all customer segments, maintaining the high level of interest and excitement surrounding the tournament program
• Communicate regularly through multiple channels (including email and club website) with all segments of the membership to ensure up to date information and promotion of golf events and offerings
• Work closely with Director of Golf to ensure Golf Committee's vision and expectations are being met or exceeded.
• Actively manage and update online tee sheet
• Respond accurately and efficiently to member needs and requests, maintaining a consistently high level of member satisfaction
• Prioritize building relationships with members on an individual basis, therefore improving the 'member experience' and creating connection with the Club
• Plan and execute golf outings to meet expectations
• Play golf with a variety of members on a regular basis both at the Club and in Pro-Am events
• Regular and consistent engagement with members in the golf shop, after the conclusion of golf events and on the golf course.
• Administer the Rules of Golf and educate staff
• Manage Golf Shop payroll budget

Retail Management

• Oversee retail merchandise concession with gross sales of $750,000 in step with the mission of the golf operation and facility
• Assist in the development of necessary systems utilizing POS to safeguard inventories and cash
• Be diligent with accurate recordkeeping policies and procedures
• Maintain an attractive and orderly appearance in and around the golf shop
• Oversee accurate and timely inventory counts

Administrative

• Recruit, train, motivate, and supervise all golf shop staff and maintain accurate payroll records
• Act as a mentor and coach to Assistant Professionals, providing guidance and support to achieve both facility and individual goals
• Update and maintain golf shop policies and procedures and job descriptions and ensure they are adhered to
• Ensure all applicable staff are trained and educated in club policies, golf rules and the calendar of events, able to answer questions in such areas in a timely and accurate fashion
• Maintain safety standards that meet Club requirements, prioritizing the safety and health of all staff, members, and guests
• Adhere to, enforce, and implement policies and procedures of the facility as well as the Club's Rules and Regulations

Financial

• Ensure systems controls are in place to safeguard assets, revenues, and resources
• In keeping with facility goals, utilize yield management techniques to maximize course usage

Other Facility & Departmental Responsibilities

• Work closely with all department heads to achieve the goals and objectives of the facility
• Maintain a close working relationship with the Golf Course Superintendent and provide advice on course playability and tournament set up
• Coordinate plans with the Food and Beverage Manager for food and beverage needs for all golf functions

Benefits

• Full benefits package (medical, dental, vision)
• 401k plan with Club match
• 3 weeks paid time off
• Golf Privileges
• PGA Dues and education
• Clothing Allowance