Description

Introduction

At IBM Research, we are the innovation engine of IBM. Exploring what's next in computing and shaping the technologies the world will rely on tomorrow. From advancing AI and hybrid cloud to pioneering practical quantum computing, we anticipate challenges and unlock new opportunities for clients, partners, and society. Working in Research means joining a team that accelerates discovery at the intersection of high-performance computing, AI, quantum, and cloud. You'll collaborate with leading scientists, engineers, and visionaries to push boundaries and turn ideas into reality. With a culture built on curiosity, creativity, and collaboration, IBM Research offers the opportunity to grow your career while contributing to breakthroughs that transform industries and change the world.

IBM Quantum is an industry-first initiative to build universal quantum computers for business, engineering, and science. This effort includes advancing the entire quantum computing technology stack and exploring applications to make quantum broadly usable and accessible. With a worldwide network of Fortune 500 companies, academic institutions, researchers, educators, and enthusiasts, we are committed to driving innovation for our partners in the IBM Quantum Network and the Qiskit Community.

Within IBM Quantum, the Quantum Innovation Centers (QIC) Team is an elite team serving our partners as they research quantum computing solutions for their most pressing business challenges. We keep our partners up to date with the latest technical advances and ensure they are empowered to use our software and services. We engage with our partners on strategic topics ranging from education curriculums to hackathons, industry outreach, and building national ecosystems.

The Quantum Innovation Centers (QICs) are a large subset of premium partners with efforts across the four ecosystem pillars: Quantum as a Tool, Workforce and Education, Research, and Ecosystem Development.

Your role and responsibilities

As the Growth Operations Manager, you will play a critical role in driving pipeline visibility, supporting new business growth, and enabling data‑driven decision‑making across the Quantum Innovation Centers (QIC). You will partner closely with Sales, Business Development, and Ambassador program teams to ensure operational excellence and seamless coordination across strategic growth initiatives. You will own key team tracking tools and lead the coordination of top‑level Key Performance Indicator (KPI) updates across multiple global teams.

This role blends growth‑oriented operations with structured, data‑driven program management.

Key responsibilities include:

Growth Pipeline Management

• Manage QIC sales and expansion pipeline, ensuring accurate tracking, reporting, and visibility of opportunities, risks, and dependencies.
• Synthesize pipeline data into actionable insights, dashboards, and leadership‑ready narratives to inform decision‑making.
• Update and curate Sales and Business Development materials, ensuring consistent stories, metrics, and value propositions across teams.
• Interface with Sales and BD tools to ensure completeness, alignment, and high data quality.

Grant & Funding Landscape Intelligence

• Monitor federal and state grant opportunities, including NSF, NIH, ARPA, DOE, and others.
• Translate grant announcements into structured guidance and QIC‑ready recommendations.

Ambassador Program Interlock & Cross‑Functional Coordination

• Serve as the operational point of contact between QICs and the Ambassadors program.
• Maintain and update the activities pipeline for QICs, where ambassadors could be leveraged.

Key Performance Indicators Management

• Lead and coordinate KPI updates across global teams, ensuring accuracy, consistency, and timely reporting to senior leadership.
• Own and manage the tracking tools used by the broader QIC team, enabling visibility into performance, operational progress, and key metrics.
• Ensure KPI definitions, sources, and workflows remain aligned across stakeholders, resolving discrepancies and improving processes where needed.
• Support the development and evolution of KPI dashboards and recurring leadership reporting mechanisms.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• 3+ years of demonstrated experience in pipeline management, business operations, or program management within a technical or innovation‑driven environment.
• Strong analytical skills with the ability to convert complex, multi‑source data into clear insights and recommendations.
• Experience with CRM or pipeline tracking tools (e.g., Salesforce) and comfort managing operational dashboards.
• Proven ability to manage cross‑functional stakeholders and drive alignment across teams.
• Exceptional communication skills, with the ability to synthesize information for leadership‑level audiences.
• Strong organizational skills with consistent attention to detail and process integrity.

Preferred technical and professional experience

• Experience in a research, R&D, deep‑tech, quantum, or advanced technology environment.
• Experience establishing or managing operational KPI frameworks across global or distributed teams.
• Prior work translating business development needs into operational systems, processes, or tooling improvements.
• Ability to operate in a fast‑changing, high‑complexity environment, balancing strategic thinking with hands‑on execution.

ABOUT BUSINESS UNIT

IBM Research is the organic growth engine of IBM and an innovation engine for our customers and partners. As part of this mission, IBM Research anticipates and examines 'What's Next in Computing' to ultimately create and integrate the technologies the world relies upon to solve big challenges and unlock new opportunities. We create and pioneer new markets for IBM, our partners and customers as exemplified in our ongoing quest to reach practical and large-scale quantum computing. Across IBM Research, we realize the power and potential to accelerate discovery with our partners and clients by combining the power of high performance computing, AI, and Quantum, all integrated through the hybrid cloud.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs

- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law

- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals

- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Job Title

Growth Operations Manager

Date posted

27-Mar-2026

Job ID

102081

City / Township / Village

Yorktown Heights, New York

State / Province

New York

Country

United States

Work arrangement

Hybrid

Area of work

Project Management

Employment type

Regular

Contract type

Regular

Projected Minimum Salary per year

104,000.00

Projected Maximum Salary per year

156,000.00

Position type

Professional

Travel required

No Travel

Company

(0147) International Business Machines Corporation

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?

No



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