Description

Introduction

Trusteer, an IBM Security group, is seeking a motivated and proactive Fraud Account Service Manager to act as the primary contact and trusted advisor for our customers. In this role, you will help maximize the value of Trusteer products by guiding customers based on their needs and resources. You will work closely with customer analysts and management teams, helping bridge the gap between technical capabilities and business objectives.

Your role and responsibilities

• Primary Technical and Escalation Point: Own the client relationship as the central contact for fraud inquiries, security policy rollouts, and high-level technical troubleshooting.
• Database and Risk Intelligence: Leverage your background as a data analysis to analyze complex risk landscapes, providing data-driven recommendations that maximize platform value.
• Technical Translator: Act as the bridge between clients and engineering, accurately translating complex technical requests, API enhancements, and database integration needs for the product team.
• Strategic Process Optimization: Deep-dive into institutional risk assessments and fraud workflows to align platform detection strategies with the client's unique operational environment.
• Advanced Problem Ownership: Independently drive technical challenges to resolution, utilizing deep analytical acumen to bridge the gap between customer requirements and internal analysis teams.
• Organize and lead weekly calls : Present to your customers on a weekly basis system performance, KPIs and, open items and actions.

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Financial Fraud background: 3+ years of experience in high-impact, customer-facing Analyst or Solutions Architecture roles, preferably within the financial services sector.
• Database and Analytical Proficiency: Moderate proficiency in SQL and database log analysis to identify patterns, investigate anomalies, and develop data-driven logics.
• Technical Stack Fluency: Understanding network technologies like REST APIs, JSON, HTML, JavaScript, and HTTP/Proxy.
• Strategic Technical Liaison: Proven ability to translate complex requirements between internal the field and the lab.
• Independent Problem Ownership: Independent technical problem-solver comfortable driving cross-functional teams with limited availability.
• Technical Presentations and Communication: Native-level English with the ability to deliver technical presentations and documentation to both analysts and executive management. You will run weekly presentations with your customers.

Preferred technical and professional experience

• Information security background.
• Additional language (Spanish / Portuguese / French).
• Degree in Information Systems or a similarly analytical field.

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs

- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law

- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals

- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Job Title

Fraud Services Account Manager

Date posted

30-Mar-2026

Job ID

106828

City / Township / Village

Boston, Philadelphia, Cambridge, New York

State / Province

New York, Pennsylvania, Massachusetts

Country

United States

Work arrangement

Hybrid

Area of work

Consulting

Employment type

Regular

Contract type

Regular

Projected Minimum Salary per year

147,000.00

Projected Maximum Salary per year

254,000.00

Position type

Professional

Travel required

Up to 20% or 1 day a week

Company

(0147) International Business Machines Corporation

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?

No



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