Description

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Director, Client Success - Talent & Culture Technology to join our Digital Nexus organization. This is a hybrid work opportunity.

Responsibilities:

• Develop and execute a comprehensive client success strategy for the Talent & Culture technology portfolio, ensuring alignment with the firm's strategic objectives and named points of contact in the organization
• Act as strong advocate for the Digital Organization, in the championing of AI within the Talent & culture domain; drive strategy with peers to identify, evaluate, and integrate AI-powered solutions to enhance employee experience, generate predictive insights into our workforce, and drive significant operational efficiencies
• Help and understand issues as we progress through selection and implementation of a new HRMS, ensuring the chosen solution meets the long-term strategic needs of our talent organization and provide superior user experience as a business-facing leader
• Lead the discussion and collaboration between Talent & Culture and the IT delivery organization with a lens of success, change management and best practice for the firm-wide implementation of our new SaaS platform for training; identify blockers to user adoption, monitor the engagement, and partner with the team to maximize the platform's value
• Oversee and manage any client-facing aspects of the transition from our legacy workflow and ticketing systems to the standard implementation of ServiceNow, ensuring minimal disruption and a high level of user satisfaction; build and maintain strong, collaborative relationships with senior stakeholders across HR, IT, and the business; serve as the primary point of contact for the portfolio's programs, acting as a trusted advisor and the voice of the internal client
• Build and mentor a high-performing team of client success professionals, fostering a culture of client-centricity, accountability, and excellence; define, measure, and report on key performance indicators (KPIs) for client success, including adoption rates, user satisfaction (CSAT/NPS), and overall business value; use data-driven insights to drive continuous improvement
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

• Minimum ten years of recent experience in a senior-level client success, relationship management, or account management role within a large, complex enterprise; experience in a "Big 4" accounting or professional services environment is a significant advantage
• MBA or advanced degree from an accredited college or university is preferred; minimum of a Bachelor's degree from an accredited college or university in business administration, human resources, information technology, or a related field is required or acquired academic level by working experience
• Proven track record of successfully managing large-scale, technology-enabled business transformation programs
• Direct experience with HR technology is essential; specific knowledge of Workday, SuccessFactors, Cornerstone OnDemand, and/or ServiceNow is highly preferred
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

KPMG LLP and its affiliates and subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work.

Follow this link to obtain salary ranges by city outside of CA:
https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=6799_9_25

KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.



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