Description

About the Role

We're seeking a detail-oriented, process-driven professional to join our Corporate Operations team as a Corporate Applications Administrator. In this role, you'll serve as the operational backbone for how our organization designs, implements, and maintains the software-driven processes that keep our business running efficiently.

This is a hands-on role for someone who thrives on building order out of complexity, enjoys mastering how software platforms support business workflows, and takes pride in helping teams operate with clarity and consistency. You'll work closely with the Corporate Operations team to design and enforce the processes that drive organizational effectiveness.
 

* This role is part of the Corporate Operations team and will support all Corporate Operations processes and initiatives. *

Key Responsibilities

Software Operations & User Enablement

• Serve as the primary operational point of contact for software platform questions and process guidance across the organization
• Support team members across departments in understanding and correctly applying established software processes
• Respond to operational requests and process questions in a timely and organized manner
• Identify workflow gaps or breakdowns and coordinate solutions with the appropriate teams
• Build and maintain a centralized knowledge base of process standards, common scenarios, and approved solutions

Process Management & Compliance

• Monitor adherence to established Corporate Operations process standards across all software platforms
• Identify where processes are not being followed and provide coaching, documentation, or process redesign to address root     causes
• Conduct regular process audits and recommend improvements
• Uphold data integrity across platforms by enforcing consistent process execution and usage standards
• Track and report on process compliance metrics

Documentation & Training

• Align platform configuration to role-specific process workflows and department operational standards
• Lead process and platform orientation sessions for new employees to establish strong operational habits from the start
• Manage the offboarding process to ensure seamless transfer of operational responsibilities
       Continuously refine onboarding and offboarding checklists to reflect current process standards
• Document and maintain department Standard Operating Procedures (SOPs)
• Review and update SOPs regularly to reflect current processes and best practices
• Create user guides, quick reference materials, and training documentation
• Develop and deliver software training sessions for teams and individuals

Continuous Improvement

• Develop deep operational knowledge of all corporate software platforms and the business processes they support
• Stay current on platform updates and evaluate how new features can strengthen existing workflows
• Identify opportunities to maximize platform utilization in ways that reduce friction and improve operational efficiency
• Design and recommend process improvements grounded in platform functionality and operational best practices
• Evaluate new features, tools, and integrations prior to broader rollout to ensure alignment with Corporate Operations standards

Experience

• 2+ years in Corporate Operations, business process management, CRM operations, or similar role
• Demonstrated experience managing and administering multiple business software platforms and business processes
• Track record of cross-functional collaboration and delivering process-oriented support across diverse teams

Software & Systems Skills

• High proficiency with common business software (Monday.com, Microsoft 365, project management tools, CRM systems, etc.)
• Strong ability to quickly learn and master new software platforms
• Experience using task or request tracking tools to manage workload and maintain accountability
• Working knowledge of data management principles and operational best practices
• Strong experience with process documentation and SOP development

Core Competencies

• Exceptional attention to detail with focus on accuracy and data quality
• Strong analytical mindset with a logical, methodical approach to evaluating and improving processes
• Excellent written and verbal communication skills for translating process requirements into clear guidance for all audiences
• Ability to manage multiple concurrent requests and prioritize effectively
• Collaborative, service-oriented demeanor when guiding team members through process changes or platform adoption
• Self-motivated with ability to work independently
• Process-oriented mindset with commitment to consistency and standards

Personal Attributes

• Enjoys working at the intersection of business process and software, finding better ways to get work done
• Takes satisfaction in helping others solve problems
• Naturally organized with systems for tracking tasks and requests
• Adaptable and comfortable with changing software environments
• Proactive in identifying and addressing issues before they escalate

Education

• Associate or bachelor's degree in business administration, Operations Management, or a related field preferred but not required
• Equivalent practical experience will be considered

IMPORTANT INFORMATION

While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to stand and walk. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This employee must be able to exert 10 lbs of force frequently and 50 lbs of force on occasion. This position requires kneeling, standing, squatting, and grasping frequently.

The noise level in the work environment is usually moderate.

This position is considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA

Salary/Exempt

________________________________________

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

PI282539539