Description

The company
Spill is a UK-based EAP service that offers a modern take on the traditional Employee Assistance Programme, allowing employees easy access to high quality mental health support through video sessions, messaging support and manager advice.

Since launching our product in January 2020, we've grown to 90 counsellors in the UK and deliver over 2,000 sessions per month. Having had success in the UK, we’re now expanding the service to Australia.

The role

The clinical quality of counselling and therapy received by Spill clients is at the heart of everything we do. To achieve this, we need high-quality support, guidance, and clinical supervision for our growing team of exceptional counsellors, and to ensure that all safeguarding cases which arise are responded to effectively for the safety of the clients we work with.

You will be joining a small, robust, ethically and clinically led Clinical Team overseeing the clinical governance, clinical quality and safeguarding of counselling and therapy work delivered at Spill. We currently have over 80 counsellors and are rapidly growing, so this role forms an essential part of the clinical oversight at Spill. You will be working alongside our Clinical Lead and additional Clinical Supervisors.

Duties and Responsibilities

The role is responsible for:

• Delivering clinical supervision of Spill therapists, which is needs-led and responds to developmental and/or support needs of the counsellors and therapists
• Delivering Safeguarding supervision to Spill therapists when they have raised a safeguarding concern
• Updating and maintaining the organisational safeguarding log
• Ensuring appropriate escalation, management and actions in response to safeguarding
• Participating in weekly clinical meetings focused on safeguarding, clinical governance, and product updates
• Developing and delivering annual safeguarding training to Spill therapists
• Ensuring effective communication to Spill HQ of counsellor needs, views or challenges
• Attending weekly supervision with the Clinical Lead
• Attending monthly reflective meetings with all supervisors at Spill
• Participating in clinical governance tasks undertaken by the clinical team, such as safeguarding case reviews for continuous improvement, screening of risk in intake forms where needed) and management of complaints

Requirements

The ideal candidate

We're looking for someone with the following experience:

• A Counselling or Psychotherapy qualification at AQF level 7 or above
• A minimum of 7 years post qualifying experience as a counsellor, which has included counselling/therapy delivered online via video
• Registration with PACFA or ACA at Level 3 or Level 4
• Minimum 5 years’ experience providing individual counselling across diverse settings
• Either a PACFA accredited supervisor and/or meeting ACA eligibility requirements for delivery of supervision
• At least 2 years’ experience delivering clinical supervision