Description

Job Summary
This position is responsible for reviewing cases for accuracy, identifying significant errors or problems within caseloads, and determining whether issues stem from the unit or an individual employee. The role involves interviewing clients who provide questionable or potentially fraudulent statements to determine program eligibility, documenting all findings, and comparing information with established program guidelines.

The incumbent may also prepare reports related to quality control, provide recommendations to supervisors, and carry a caseload involving complex public assistance cases. This position explains program benefits, rights, and responsibilities to applicants and recipients, conducts follow-ups as needed, and serves as a resource for staff and the public regarding program policies and eligibility requirements. Additional responsibilities include maintaining case records, preparing summaries, and responding to inquiries.

Requirements

Knowledge
Considerable knowledge of:

Applicable laws, codes, policies, and procedures related to public assistance programs.
Basic human behavior and financial assistance programs sufficient to determine eligibility.
Human services programs and how they interrelate.
The strategic planning process and program evaluation.
Mathematics for calculating percentages, formulas, and averages.
Interviewing and data collection techniques.
 
Skills
Skilled in operating a personal computer and using office and agency software applications.
 
Abilities
Demonstrated ability to:

Manage complex cases independently.
Read and interpret public policies and regulations to make informed decisions.
Train staff and share program knowledge effectively.
Communicate clearly and diplomatically both orally and in writing with a diverse range of individuals including customers, employers, courts, and medical professionals.
Conduct interviews, gather information, and reassess clients’ situations to ensure program compliance.
Evaluate client needs, analyze employment and personal histories, and make appropriate referrals.
Use automated systems to establish and maintain case records, access databases, and manipulate data.
Maintain confidentiality and professional ethics.
Exercise sound judgment, discretion, and tact in problem-solving and decision-making.
Establish and maintain effective working relationships with applicants, recipients, and community partners in sometimes stressful environments.
Identify clients’ needs and explore available community resources to address them.
 
Education
High school diploma with strong related work experience in benefit programs, including completion of required Benefit Programs training and demonstrated proficiency in using agency software to determine public assistance eligibility, or an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.

 
Special Requirements
Applicants are subject to criminal history and FBI fingerprint background checks, Central Registry searches, and DMV/driving record verification.
Employment offers are contingent upon satisfactory results of all required screenings.
Must be willing to work in a community emergency shelter when activated by County or Agency Leadership for emergency response situations.