Description

KPMG Performance Hub stands at the forefront of innovation in managed services, meeting growing client demands with cutting-edge solutions. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG Performance Hub, our people are our number one priority. With a wealth of learning, development opportunities and leading market tools, we make sure our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in KPMG Performance Hub.

Performance Hub is currently seeking an Analyst II to join our Performance Hub practice.

Responsibilities:

• Work flexibly in a centralized, high performing team environment, providing robust support to both internal / external clients to include coordinating with team members / stakeholders located in various geographic locations, utilizing virtual communication tools, and ensuring seamless project delivery
• Assist in the planning / execution of project tasks, including but not limited to, coordinating meetings, managing project requests, maintaining project deliverable schedules, communicating with relevant stakeholders, and reviewing deliverables for accuracy and proper formatting
• Support the review of data across multiple systems and maintain personal compliance of operational / regulatory risks
• Maintain knowledge of policies / processes to ensure consistent competency and KPIs are met
• Handle multiple projects, prioritize competing tasks, and help resolve project issues with the support of the Senior Analyst or above; actively contribute to the culture of the center by assisting other team members / supporting the development of SOPs and training initiatives
• Triage, troubleshoot, and resolve common issues (e.g. - single source sign-on (SSO) / multi-factor authentication (MFA), account access, permissions, browser / cache, navigation, data entry, reporting) escalating per defined protocols
• Act with integrity, professionalism, and personal responsibility to uphold Performance Hub's respectful and courteous work environment

Qualifications:

• Minimum two years of IT Help Desk, Service Desk, Call Center, or client support operations experience
• Associate's degree from an accredited college or university preferred; minimum of a high school diploma or GED is required
• Intermediate proficiency with Microsoft Office Suite (Word, Excel, PowerPoint); demonstrated ability to work successfully in a target driven operational environment
• Experience with a ticketing / CRM platform (e.g. - ServiceNow, Salesforce Service Cloud, Zendesk, Jira Service Management, Freshdesk) preferred with familiarity with omni-channel support tools (voice / softphone, chat, email)
• Intermediate understanding of business / technical competencies, organizational tools, and processes with ability to draft, proofread, and analyze reports from various database and software applications via Microsoft products
• Excellent oral, verbal, and written communication skills, including the ability to communicate ideas quickly and effectively through written narratives / diagrams
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; Performance Hub will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

KPMG LLP and its affiliates and subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year. More details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work.

Follow this link to obtain salary ranges by city outside of CA:

https://kpmg.com/us/en/how-we-work/pay-transparency.html?id=PH_A2
KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.



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