Description
FULL JOB DESCRIPTION FOUND ON THE UMATILLA COUNTY WEBPAGE:
Description:
A 911/ Emergency Services Dispatcher, is responsible for receiving emergency calls on the 911 and non-emergency lines, determining the nature and location of the emergency or request for service, and promptly dispatching the appropriate emergency services (police, fire, ambulance) via public safety radio based on established procedures, while maintaining accurate records of all calls and coordinating responses with other agencies; working 24/7 shifts in a high-pressure environment.
Answering emergency calls:
Quickly and efficiently answer incoming 911 calls from the public, gathering crucial information
about the situation.
Assessing the emergency:
Determine the nature and severity of the emergency, including the location, type of incident
(medical, fire, crime), and number of people involved.
Dispatching appropriate units:
Utilize a computer-aided dispatch (CAD) system to send the correct emergency responders
(police officers, firefighters, paramedics) to the scene.
Providing instructions:
Give basic first aid instructions to callers when necessary, depending on the situation and agency
protocols.
Answering non-emergency lines:
Take non-emergency reports and requests for contact from the public and other agencies.
Monitoring unit status:
Track the location and status of dispatched units in the field, updating them with relevant
information as needed.
Maintaining records:
Log all call details accurately in the CAD system, including caller information, incident
description, and actions taken.
Coordinating with other agencies:
Collaborate with other emergency services, utility companies, or other relevant organizations as
required.
Utilize Public Safety Radio System:
Communicate with Police, Fire and Ambulance field units via radio to quickly and accurately
relay information.
OTHER DUTIES OF POSITION
1. Type information into the computer system.
2. Knowledge of maps and be familiar with Umatilla county and all cities.
3. Daily Burn Message for smoke management.
4. Send and receive faxes.
5. Other duties as assigned.
The duties of the 911 Services Dispatcher can be changed as needed to serve the goals of the division. The
statements contained herein reflect general details as necessary to describe the principle functions of the position.
They should not be considered an all-inclusive listing of work requirements.
Requirements
Requirements:
Must be 18 years of age
Must possess High School Diploma or GED
Must speak, write and understand English language clearly and fluently
Must be able to distinguish between the full range of colors in the color spectrum to work with CAD system
Must obtain certification for Basic Telecommunications and Emergency Medical Dispatch through the Oregon Dept of Public Safety Standards & Training (DPSST) within 18 months of hire (funded & coordinated by the agency)
Must attain and maintain Law Enforcement Data System Certification (LEDS). Training provided through employment.
Excellent communication skills:
Ability to remain calm and professional while questioning callers under stressful situations to gather accurate information.
Quick decision-making:
Ability to rapidly assess the urgency of a situation and make appropriate dispatch decisions based on established protocols.
Multi-tasking:
Ability to handle more than one task at a time, i.e. listen to callers while speaking to units on the radio, often during emergent situations where time is critical
Attention to detail:
Accurate data entry and recording of call information and other records is crucial.
Geographical knowledge:
Familiarity (or ability to learn) with local streets, landmarks, and jurisdictional boundaries.
Technical proficiency:
Efficient use of computer-aided dispatch systems and radio communication equipment.
Must be a highly organized and self-motivated individual.
The ability to establish and maintain effective working relationships with employees, other agencies and the general public.
Must be reliable and maintenance good attendance.
Ability to successfully pass pre-employment background check, drug screen, physical exam, and psychological evaluation.
Bi-lingual in English/Spanish is preferred.
Use of Umatilla County application is MANDATORY and must be submitted via our online portal at https://umatilla.casellehire.com/job. Anyone who qualifies for Veterans' Preference in Public Employment provided for in OAR 839-006-0435; please include proper certification (OAR 839-006-0465) with your application. Any applicant with a disability who needs reasonable accommodation in any step of the application or hiring process to assist or to demonstrate qualifications or to perform the essential functions of the job for which the applicant is applying should inform the Human Resources Department.
Umatilla County provides employment opportunity to all qualified employees and applicants, without unlawful regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran's status or any other status protected by applicable Federal, Oregon, or Local Law.
