Description

Support an atmosphere of safety and security conducive to the fulfillment of the academic mission of Colorado State University and respond to the needs of the campus community. This unit is the point of contact for system entry and deployment of law enforcement, fire, ambulance, rescue, other University departments and outside agency resources. The unit provides communication, support services and technical skills required to fulfill the mission of the CSU Police Department, and also provides education and referrals to the general public.

Position Summary: This position is an entry-level position to be trained in collecting information from the general public and other agencies through verbal, written, or computer contact; analyze and evaluate the urgency of the request and prioritize the request; disseminate to proper personnel or deploy appropriate law enforcement, fire and ambulance services. This position accesses and researches numerous computer databases to gather information and apprise police officers and other agencies of information to assist in investigations. This position transmits and monitors radio transmissions so as to log officer’s daily activities, report incidents, and dispatch emergency and non-emergency services to necessary locations. This position gives pre-arrival medical assistance to the CSU community.

Requirements

Minimum Qualifications: To be considered for this position, candidates must demonstrate in the application materials:

• Must have a high school diploma or GED
• Must be able to type 45 words per minute

In addition to the minimum qualifications listed above, the position requires candidates to agree to and meet the following conditions:

• Must be willing and able to report to work without delay or interruption (30 minute response time preferred) to provide essential or emergency services to ensure health, safety, and welfare of the campus community
• Must submit to and pass a hearing and eye sight test
• Must submit to and pass a polygraph and psychological exam
• Must submit to and pass a criminal history background check that includes a fingerprint check acceptable by Colorado State University and Colorado Crime Information Center (CCIC) standards
• Must have NO:
  • Felony convictions
  • Serious misdemeanor arrests or convictions
• Must be willing and able to work on a rotating shift of days, nights, weekends and holidays to serve the needs of our campus community. NOTE: Dispatchers work five, 8-hour shifts each week, in alignment with department and unit need. Voluntary Overtime may be available and mandatory overtime may be required

Preferred Qualifications: 

The ideal candidate will possess the following knowledge, skills, abilities and other personal characteristics outlined as critical to this position:

• Dispatch experience in a police/emergency environment requiring regular use of knowledge in: police procedures, emergency medical protocol, and/or emergency vs. non-emergency situations.
• Demonstrated work experience and the ability to multi-task in order to perform simultaneous function (i.e. perform data entry while corresponding via radio with Law Enforcement personnel, gather and disseminate information to emergency responders while maintaining awareness of alarm systems both security and panic etc.)
• Demonstrated ability to prioritize incoming calls for service by using analytical skills, judgment, and problem solving skills.
• Ability to make quick decisions while remaining calm and maintaining composure in high stress/pressure situations.
• An adaptable, flexible approach that allows for a wide variety of both independent and team oriented assignments.
• Directly Related State Service Experience